Dynamic sales professional with extensive experience at ZATEM HOME INTERIORS, excelling in customer engagement and sales analysis. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in point-of-sale operations and inventory management, consistently driving team success and achieving sales goals.
Hi, I’m
Gloria Chikezie
Finance graduate
Ikorodu,Nigeria
Summary
Overview
3
years of professional experience
6
years of post-secondary education
1
Certification
Work History
ZATEM HOME INTERIORS
Sales Associate
06.2024 - 10.2024
Job overview
- Assisted customers with product selection and design consultation.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to improve customer service strategies.
- Educated customers on product features and benefits effectively.
- Handled inventory management and restocking of merchandise.
- Resolved customer inquiries and complaints in a timely manner.
- Participated in team meetings to discuss sales goals and strategies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Captain cookOsun
Customer Service Cashier
02.2022 - 08.2023
Job overview
- Processed customer transactions accurately and efficiently at a busy eatery.
- Assisted customers with menu selections and provided knowledgeable recommendations.
- Handled cash, credit, and debit transactions while maintaining register accuracy.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Maintained cleanliness and organization of the checkout area during peak hours.
- Collaborated with team members to ensure smooth service during busy shifts.
- Trained new cashiers on operational procedures and customer service standards.
Education
Osun State Polytechnic Iree, Osun State Osun
Higher National Diploma from Banking And Finance
11.2018 - 05.2024
University Overview
Elihas College Ogijo, sagamu
University Overview
Skills
- Point-of-sale operation
- Customer relationship management
- Sales analysis
- Inventory management
- Team collaboration
- Conflict resolution
- Cash handling
- Communication skills
- Time management
- Attention to detail
- Organizational skills
- Customer engagement
- Sales expertise
- Written and oral communication skills
- Listening skills
- Transaction processing
- Telephone management
- Calm demeanor
- Account management
- Phone etiquette
- Creative thinking
- Negotiation skills
- Continuous improvement
- Microsoft
- Excel
Languages
English
Proficient (C2)
C2
Certification
- Product Management and Brand Enhancement, Quality Management Career Centre,2025
- Entrepreneurship and small Business Training, Jobberman in partnership with Mastercard foundation,2025
- Skill Acquisition and Entrepreneurship Development Training, NYSC in collaboration with Skillkraft Global, 2024
- Youth Empowered Program, Nigerian Bottling Company (NBC), 2025
- NYSC Community Development Group, EFCC,2025
- NYSC Anti Corruption Community Development Services, Independent Corrupt Practices and Other Related Offences Commission (ICPC), 2025
Affiliations
Affiliations
- Public speaking in BENUE STATE UNIVERSITY (BSU) and police cottage hospital, during my NYSC program
References
References
References available upon request.Timeline
Sales Associate
ZATEM HOME INTERIORS
06.2024 - 10.2024
Customer Service Cashier
Captain cook
02.2022 - 08.2023
Osun State Polytechnic Iree, Osun State
Higher National Diploma from Banking And Finance
11.2018 - 05.2024
Elihas College
06.2015