GLADYS NGOZI ANEKWE
MANAGER
ABUJA
Summary
Adept at driving operational excellence, I significantly enhanced customer satisfaction at GICE BABIES WORLD through effective issue resolution and team communication. My tenure at NIGERIAN TELECOMMUNICATION LIMITED / M-TEL showcased my keen eye for detail and process optimization, improving data accuracy and efficiency. Skilled in logistics management and team leadership, I excel in environments demanding top-notch customer service and staff development.
Overview
24
24
years of professional experience
Work History
Manager of Operations
GICE BABIES WORLD
01.2011 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and clients
- Successfully managed budgets, purchasing of goods
Senior Data Entry Operator
NIGERIAN TELECOMMUNICATION LIMITED / M-TEL
11.2000 - 10.2010
- Demonstrated exceptional attention to detail when verifying entered details against source documents, ensuring maximum accuracy and consistency.
- Identified opportunities for process improvement, presenting recommendations to management that led to increased efficiency.
- Played a key role in meeting regulatory compliance requirements through diligent maintenance of accurate records.
- Enhanced data accuracy by meticulously reviewing and updating information in the database.
- Assisted in the development of new procedures to improve the efficiency and accuracy of the data entry process.
Education
Bachelor of Science - Business Administration
University of Abuja
Abuja, FCT, Nigeria 05.2001 -
Senior Secondary School Certificate - Olevels
Government Model School Makurdi
Benue 05.2001 -
Skills
Logistics Management
Timeline
Manager of Operations
GICE BABIES WORLD
01.2011 - Current
Bachelor of Science - Business Administration
University of Abuja
05.2001 -
Senior Secondary School Certificate - Olevels
Government Model School Makurdi
05.2001 -
Senior Data Entry Operator
NIGERIAN TELECOMMUNICATION LIMITED / M-TEL
11.2000 - 10.2010
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