GLADYS NANA MGBENU
Kaduna,Kaduna State
Summary
Seasoned banking professional with 18 years of expertise in branch operations and management. Proficient in risk management and customer service, with a focus on identifying client needs and delivering customized financial solutions. Strong leadership and teamwork capabilities drive results and meet organizational goals.
Overview
19
19
years of professional experience
11
11
Certifications
Work History
Relationship Manager (SME)
FIRST BANK OF NIGERIA LIMITED
09.2024 - Current
- Identification, sales and conversion of prospective customers in the Business Banking Space
- Identification and Creation of quality risk assets
- Relationship management of new and existing customers
- Facility monitoring
- On boarding of Business Banking customers on the various alternate channels of the Bank
- Identifying and initiating trade transactions for Business Banking customers
- Cross selling of the Bank’s product
- Identifying and initiating trade transactions for Business Banking customers
- Cross selling of the Bank’s products
Branch Manager
FIRST CITY MONUMENT BANK LTD
03.2014 - 09.2024
- Team Management – Supervision of branch staff fostering a positive work culture.
- Business development – driving business growth by identifying opportunities and driving sales to increase deposits, loans, and revenue.
- Providing strategic direction and leadership to the Branch Team.
- Managing branch balance sheets, budgets, ensuring effective resource allocation, review, and approval of expenses.
- Ensuring excellent customer service delivery, building relationships, managing relationships, and resolving customer complaints.
- General Administration of the branch - Ambience, review of documents, managing risks and ensuring regulatory compliance.
Business Banking Relationship Officer
FIRST CITY MONUMENT BANK LTD
03.2014 - 01.2023
- Identification, sales and conversion of prospective customers in the Business Banking Space
- Identification and Creation of quality risk assets
- Relationship management of new and existing customers
- Facility monitoring
- On boarding of Business Banking customers on the various alternate channels of the Bank
- Identifying and initiating trade transactions for Business Banking customers
- Cross selling of the Bank’s product
- Identifying and initiating trade transactions for Business Banking customers
- Cross selling of the Bank’s products
MSME Banking Account Officer
DIAMOND BANK PLC
01.2013 - 03.2014
- Identification and conversion of prospective customers in the MSME space
- Identification and creation of quality risk assets
- Relationship management of new and existing customers
- Facility monitoring
- On boarding of Business Banking customers on the various alternate channels of the Bank
- Identifying and initiating trade transactions for Business Banking customers
- Cross selling of the Bank’s products
Funds Transfer/Clearing officer
ACCESS BANK PLC
02.2012 - 01.2013
- Fund Transfer, Managers Cheque Issuance, Telegraphic Transfer, Processing Other Bank Cheques, Booking of Fixed Deposits, processing of monthly salaries, Handling all inward and outward cheque processing, reconciliation of all clearing GLs.
Funds Transfer/Clearing officer
INTERCONTINENTAL BANK PLC
09.2008 - 02.2012
- Fund Transfer Managers Cheque Issuance, Telegraphic Transfer, Processing Other Bank Cheques, Booking of Fixed Deposits, Handling all inward and outward cheque processing, reconciliation of all clearing GLs.
Merchant Teller
INTERCONTINENTAL BANK PLC
12.2009 - 09.2010
- Posting and processing of bulk teller’s tickets
Customer Service Officer
INTERCONTINENTAL BANK PLC
09.2008 - 12.2009
- Account Opening and Documentation
- Attending to Customer’s Enquiries
- Providing Solutions to Customer’s Problems
- Quality Service Delivery
- Cheque Book Issuance
- Caution Notice Administration
Class Teacher
National Youth Service Corps
09.2007 - 09.2008
Education
Masters - Environmental Management
Nigerian Defence Academy
Kaduna01-2024
Bachelor of Science - Geography
Ahmadu Bello University
Zaria01-2006
Senior Secondary School Certificate - undefined
Girls’ High School Gindiri
Plateau State01-2000
Primary School Certificate - undefined
Kaduna State College of Education Staff School
01-1994
Skills
Adaptability
Emotional intelligence
Effective communication
Collaborative teamwork
Problem-solving
Lifelong learning
Certification
2026 Institute of Chartered Accountants of Nigeria (ICAN) Student Member
References
Available on Request
Timeline
Relationship Manager (SME)
FIRST BANK OF NIGERIA LIMITED
09.2024 - Current
Branch Manager
FIRST CITY MONUMENT BANK LTD
03.2014 - 09.2024
Business Banking Relationship Officer
FIRST CITY MONUMENT BANK LTD
03.2014 - 01.2023
MSME Banking Account Officer
DIAMOND BANK PLC
01.2013 - 03.2014
Funds Transfer/Clearing officer
ACCESS BANK PLC
02.2012 - 01.2013
Merchant Teller
INTERCONTINENTAL BANK PLC
12.2009 - 09.2010
Funds Transfer/Clearing officer
INTERCONTINENTAL BANK PLC
09.2008 - 02.2012
Customer Service Officer
INTERCONTINENTAL BANK PLC
09.2008 - 12.2009
Class Teacher
National Youth Service Corps
09.2007 - 09.2008
Masters - Environmental Management
Nigerian Defence Academy
Bachelor of Science - Geography
Ahmadu Bello University
Senior Secondary School Certificate - undefined
Girls’ High School Gindiri
Primary School Certificate - undefined
Kaduna State College of Education Staff School