GIFT DAPPA
Virtual Assistant
PORT HARCOURT
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 3 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Administration Officer/Chief People Officer
PRESTIGE SERVICES
09.2021 - Current
- Carried out day-to-day duties accurately and efficiently.
- Organizing and scheduling online events, tutorials and talk shows for Prestige Academy
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared agendas and took notes at meetings to archive proceedings.
- Produced detailed reports to track trends and keep senior management informed.
- Processed purchase orders, service contracts and financial reports.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated events, prepared agendas and managed schedule for CEO.
- Coordinate schedules, arranged meetings, distributed memos, and reports, and ensured that everyone is kept current on necessary company news and information
Customer Care Support
Self-Employed
06.2021 - 12.2021
- Organized online and offline tutorials and talk shows in my community
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Ensured customer satisfaction and provided customer support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Community Manager/Data Entry Clerk
Self-Employed (Binance Exchange App)
01.2021 - 05.2021
- Managing communities to perform monitoring of chats, providing quality reports and feedback
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence
- Creating spreadsheets to track important client information and orders
- Transferring data from a hard copy to a digital database
- Updating client information in a database
- Organizing existing data in a spreadsheet
- Verify outdated data and make any necessary changes to records
- Knowing our company’s products inside and out to give the right answers to clients
- Peer to-Peer Merchant
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Effectively managed team of 43 maintenance and activities personnel.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Personal / Technical Assistant
MINISTRY OF WORKS AND HOUSING
07.2019 - 12.2020
- Created spreadsheets to track important client information and orders
- Transferred data from a hard copy to a digital database
- Updated client information in a database
- Maintained a positive, empathetic and professional attitude toward clients at all times
- Performed clerical duties such as filing, monitoring office supplies, scanning, and printing as needed
- Organized existing data in a spreadsheet
- Verified outdated data and make any necessary changes to records.
- Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Provided technical guidance and support to team members.
- Gathered, organized and distributed technical documentation.
- Coordinated events, prepared agendas and managed schedule for Principal Engineer.
- Booked travel by coordinating and reserving transportation and lodging.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Maintained presence on popular social media platforms by posting edited photos, updates and information.
- Managed household budget by paying bills and balancing checking account.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Bachelor of Engineering - Civil Engineering
UNIVERSITY OF PORT HARCOURT
RIVERS STATE, NIGERIA 11.2013 - 11.2018
High School Diploma -
INTERNATIONAL SECONDARY SCHOOL, RIVERS STATE UNIVERSITY OF SCIENCE & TECHNOLOGY
Port Harcourt Rivers State 04.2006 - 04.2012
FIRST BAPTIST NURSERY & PRIMARY SCHOOL
Port Harcourt, Rivers State , Nigeria 01.2000 - 01.2006
Skills
Microsoft Office Suite Packagesundefined
Certification
Certificate of National Youth Service Corps - 2020
Accomplishments
- Achieved an E-Book publish through effectively helping with writing the E-book.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Administration Officer/Chief People Officer
PRESTIGE SERVICES
09.2021 - Current
Customer Care Support
Self-Employed
06.2021 - 12.2021
Community Manager/Data Entry Clerk
Self-Employed (Binance Exchange App)
01.2021 - 05.2021
Personal / Technical Assistant
MINISTRY OF WORKS AND HOUSING
07.2019 - 12.2020
Bachelor of Engineering - Civil Engineering
UNIVERSITY OF PORT HARCOURT
11.2013 - 11.2018
High School Diploma -
INTERNATIONAL SECONDARY SCHOOL, RIVERS STATE UNIVERSITY OF SCIENCE & TECHNOLOGY
04.2006 - 04.2012
FIRST BAPTIST NURSERY & PRIMARY SCHOOL
01.2000 - 01.2006
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