Dynamic Customer Service Representative with a proven track record at Moniepoint MFB, excelling in creative problem solving and CRM. Recognized for enhancing customer loyalty through personalized solutions and effective conflict resolution. Consistently surpassed performance metrics, showcasing expertise in POS systems and a commitment to service excellence.
Hi, I’m
Gift Otuonye
Customer Service Specialist
Aba,Abia State
Summary
Overview
3
years of professional experience
Work History
Moniepoint MFB
Customer Service Representative
03.2022 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Education
Abia State Polytechnic Aba Abia
HND from Business Administration And Management
08.2021
University Overview
Skills
Creative problem solving
Timeline
Customer Service Representative
Moniepoint MFB
03.2022 - Current
Abia State Polytechnic Aba
HND from Business Administration And Management
Similar Profiles
Olaedo OnyemereOlaedo Onyemere
Chargeback Analyst at Moniepoint IncChargeback Analyst at Moniepoint Inc
Maureen EzeMaureen Eze
Member Service Representative at Moniepoint Microfinance BankMember Service Representative at Moniepoint Microfinance Bank
Esther Adeola OgunbanjoEsther Adeola Ogunbanjo
Business Relationship Manager at Moniepoint Microfinance BankBusiness Relationship Manager at Moniepoint Microfinance Bank