Gift Nweke
Ikorodu
Summary
Dynamic Customer Service Representative with proven expertise at Mercy Laboratory, excelling in customer relations and issue resolution. Adept at database management and fostering strong client connections through effective communication and active listening. Committed to enhancing customer satisfaction and delivering personalized support, ensuring seamless service experiences.
Overview
1
1
Language
2
2
years of professional experience
Work History
Customer Service Representative
Royal beauty saloon
Lagos, Nigeria
01.2026 - 08.2026
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated databases with new and modified customer data.
Customer Service Representative
Mercy laboratory
Lagos, Nigeria
09.2024 - 01.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered phone calls and handled guest inquiries
Education
Maya High School
Lagos, Nigeria Skills
- Customer support
- Issue resolution
- Customer relations
- Database management
- Appointment scheduling
- Attention to detail
- Effective communication
- Active listening
Languages
English
First Language
Timeline
Customer Service Representative
Royal beauty saloon
01.2026 - 08.2026
Customer Service Representative
Mercy laboratory
09.2024 - 01.2026
Maya High School