GIFT LUCKSON
Customer Experience And Administrative Specialist
Port Harcourt
Summary
Dedicated administrative professional with successful experience in fast-paced office settings offering excellent communication, planning and prioritization skills demonstrated through seven years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Business Administrative Support Associate
Oilserv Limited
Port Harcourt, Rivers State, Nigeria
08.2020 - Current
- Facilitated timely decision-making by preparing concise summaries of key meeting discussions for managerial review.
- Managed day-to-day development issues.
- Oversaw HR training, coaching, mentoring and staff retention.
- Developed monthly reports.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Assisted in employee onboarding processes, contributing to an improved new hire experience.
- Improved communication within the department, facilitating regular meetings and team updates.
- Contributed to the successful launch of new initiatives by coordinating project resources effectively.
- Organized company events and meetings, ensuring smooth execution of logistics and event coordination.
- Served as a liaison between various departments, fostering collaboration and effective information sharing.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Optimized internal workflows through the introduction of automation tools that streamlined administrative tasks.
- Completed bi-weekly payroll for 100 employees.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff.
- Organize and maintain inventory and storage area.
- Collate monthly, quarterly and annual performance monitoring statistics and ensure that officers provide updates in a timely manner.
Computer Instructor and Café Manager
M.R International Company
Port Harcourt, Rivers State
1 2011 - 06.2011
- Involved students in the development of class rules and expectations, promoting a sense of ownership and responsibility.
- Implemented innovative teaching methods, improving overall student engagement and understanding of complex topics.
- Enhanced students'' computer skills by incorporating hands-on activities and real-world applications into lessons.
- Established strong relationships with local tech companies to create internship opportunities for interested students.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
Business Development Executive
HCue Catering Services Nigeria Limited
Port Harcourt, Rivers State
09.2019 - 04.2020
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company''s offerings.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Implemented sales training programs for new business development team members, increasing overall effectiveness in securing new clients.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Attended monthly sales meetings and quarterly sales trainings.
- Built diverse and consistent sales portfolio.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Agent Relationship Officer
LAPO Microfinance Bank
Port Harcourt, Rivers State
01.2019 - 08.2019
- Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
- Conducted comprehensive market research to identify emerging trends and inform decision-making processes within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
- Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Implemented innovative marketing campaigns to raise brand awareness and drive lead generation efforts for the agency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Resolved caller issues quickly and thoroughly.
- Called prospective clients in market area to explain products offered and qualify leads.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
Client Support Officer (CSO)
LAPO Microfinance Bank
Port Harcourt, Rivers State
01.2016 - 01.2018
- Effectively manage a portfolio of over thirty-million-naira.
- Effectively manage pipeline of over 150 loans to meet time deadlines while personally guiding clients through the underwriting process and providing recommendations to credit committee members.
- Evaluating financial strength of individuals and businesses by analyzing financial statements and other credit documents.
- Preparing detailed reports to present analysis of client creditworthiness to the bank's credit committee.
- Ensure all required documents are included in application package and enter detailed information into automated processing application database.
- Assure all underwriting conditions are satisfied and submit complete, researched packages and reports to closing department personnel.
- Liaise between borrowers, and the bank to maintain communications and improve processing times.
- Utilize automated processing software to input information from client applications and generate individual credit reports.
- Managed a high volume of inbound calls, ensuring timely resolution of customer inquiries.
- Assisted in the design and implementation of customer feedback surveys, gathering valuable insights for future service improvements.
- Conducted regular follow-ups with clients to ensure their continued satisfaction with our services and products.
- Improved company security measures by implementing innovative risk assessment strategies and policies.
- Prepared and maintained case folders.
Marketer
LAPO Microfinance Bank
Port Harcourt, Rivers State
08.2015 - 01.2016
- Increased considerably the quantity of new clients and contributed to retain current ones to cover branch goals pertaining to savings and loan products.
- Taking care of advertising on social media
- Undertaking marketing campaigns
- Organizing marketing events and promotional activities
- Developed strategies to grow the client base and implemented appropriate sales plans to target prospective customers
- Developed custom marketing collateral tailored to specific audience segments, maximizing campaign impact.
- Managed cross-functional teams to ensure timely completion of marketing projects within budget constraints.
- Grew email subscriber base through the implementation of effective lead generation tactics.
- Conducted thorough post-campaign analysis to identify areas for improvement in future efforts.
- Improved search engine rankings with strategic SEO optimizations and keyword research.
- Drove customer loyalty programs, enhancing client retention rates and long-term revenue growth.
Registry Department (National Youth Service Corps (NYSC)) Scheme
AdekunleAjasin University
Ondo State, Nigeria
11.2013 - 10.2014
- Typing and processing of Internal and External memorandum
- Dealing with telephone and email enquiries
- Creating and maintaining filing systems
- Arranging meetings/appointments and organizing travels for staff
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Computer Instructor/I.T Teacher
Basic Foundation Builders Group of Schools
01.2013 - 10.2014
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Graded and evaluated student assignments, papers, and course work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
Bachelor of Science (2nd Class Hons.) - Computer Science
University of Port Harcourt
12.2012
High School Diploma -
Basic Foundation Builders Int'l Schools
Rivers State, Nigeria 04.2001 - 04.2008
Skills
- Document Management
- Scheduling appointments
- Executive Support
- Eye for detail
- Supply Coordination
- Microsoft Visio
- Effective Communication
- Web technologies and services
- Microsoft Office Suite
- Report Writing
- Administrative Management
- Excellent Communication
Personal Information
- Place of Birth: Rivers State
- Date of Birth: 12/12/94
- Gender: Female
- Nationality: Nigeria
- Marital Status: Single
- Religion: Christianity
Local Government Area
Khana
References
Available on request
Timeline
Business Administrative Support Associate
Oilserv Limited
08.2020 - Current
Business Development Executive
HCue Catering Services Nigeria Limited
09.2019 - 04.2020
Agent Relationship Officer
LAPO Microfinance Bank
01.2019 - 08.2019
Client Support Officer (CSO)
LAPO Microfinance Bank
01.2016 - 01.2018
Marketer
LAPO Microfinance Bank
08.2015 - 01.2016
Registry Department (National Youth Service Corps (NYSC)) Scheme
AdekunleAjasin University
11.2013 - 10.2014
Computer Instructor/I.T Teacher
Basic Foundation Builders Group of Schools
01.2013 - 10.2014
High School Diploma -
Basic Foundation Builders Int'l Schools
04.2001 - 04.2008
Computer Instructor and Café Manager
M.R International Company
1 2011 - 06.2011
Bachelor of Science (2nd Class Hons.) - Computer Science
University of Port Harcourt