Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
OfficeManager
Gift  John

Gift John

Librarian
Port Harcourt,RIVERS

Summary

At MTN, a seasoned Customer Service Representative excelled in resolving customer complaints with empathy, boosting loyalty. Skilled in retail materials management and adept at maintaining professionalism under pressure, they significantly enhanced customer satisfaction. Their expertise in POS systems and exceptional complaint resolution abilities stand out, showcasing a blend of technical and soft skills.

Overview

10
10
years of professional experience

Work History

School Librarian

College of education, Bauchi
Bauchi, Bauchi
10.2022 - 09.2024
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative

MTN
07.2023 - 08.2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Representative

Kay stores
Port harcourt , Rivers
04.2019 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Store Manager

Lady D fashion home
Port Harcourt , Rivers
06.2014 - 05.2017
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor In Science - Library And Information Science

Rivers State University
Rivers State, Port Harcourt
11.2022

Skills

Retail materials management

undefined

Accomplishments

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Secured a $[Amount] project grant to support the library's [Program Name] program.
  • Oversaw $[Number] collection for [Number] students and faculty.
  • Reduced annual library costs by [Number]% by [Action taken].
  • Developed the computer training materials currently taught throughout the [County name] County Library System.
  • Spearheaded and directed the reopening of the [Municipality Name] Library System, comprised of [Number] libraries.
  • Spearheaded [Description] project to improve [Area].
  • Named “Employee of the Year” at [Library Name] in [Year].
  • Brought about [Result] through [Action].
  • Created [Number] sets of promotional materials for library services and programs using [Software program].
  • Reduced costs by $[Number] per year.
  • Implemented new collection analysis system to support librarians in maintaining current and relevant collections.
  • Added [Number] new materials to improve library collection.
  • Increased efficiency and utilization of library resources by implementing new promotions for students and improving training of teachers.
  • Earned the [Award Name] Award for outstanding performance in [Year].
  • Earned "[Award]" award for [Reason].
  • Integrated [Technology resource] into library to enhance services.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Affiliations

  • International Customer Service Association
  • Member, International Association of Administrative Professionals (IAAP)
  • Association of Health Care Administrative Assistants (AHCAA)
  • Association for Computing Machinery
  • Rotary International
  • Jaycees
  • Toastmasters
  • Lions Club
  • Freemason
  • American Medical Informatics Association
  • Project Management Institute
  • Association of Information Technology Professionals
  • Society of Human Resource Management

Timeline

Customer Service Representative

MTN
07.2023 - 08.2024

School Librarian

College of education, Bauchi
10.2022 - 09.2024

Sales Representative

Kay stores
04.2019 - 12.2021

Store Manager

Lady D fashion home
06.2014 - 05.2017

Bachelor In Science - Library And Information Science

Rivers State University
Gift JohnLibrarian