At MTN, a seasoned Customer Service Representative excelled in resolving customer complaints with empathy, boosting loyalty. Skilled in retail materials management and adept at maintaining professionalism under pressure, they significantly enhanced customer satisfaction. Their expertise in POS systems and exceptional complaint resolution abilities stand out, showcasing a blend of technical and soft skills.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Retail materials management
undefinedProduct Promotion - Up-sold products and motivated customers to upgrade current product plans.