Gift Effiong
Lagos,LA
Summary
Dedicated Housekeeping Manager with over 21 years in hospitality, skilled in training teams and fostering a productive work culture. Experienced in coordinating operations to enhance efficiency and reduce costs while ensuring high standards of service and customer satisfaction. Proven ability to create a positive workspace and deliver quality results through effective leadership and collaboration.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Housekeeping Manager
Sheraton Hotel lagos
Lagos, Nigeria
01.2025 - Current
- Inspected guest rooms for quality assurance and compliance, ensuring high standards of cleanliness.
- Supervised housekeeping staff to ensure cleanliness and efficiency in guest rooms.
- Trained new team members on hotel standards and cleaning procedures.
- Conducted regular performance reviews for housekeeping staff members.
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Created weekly work schedules for housekeeping staff, aligning staff availability with occupancy forecasts.
- Implemented a system to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Managed inventory of cleaning supplies and equipment, maintaining adequate stock levels for daily operations.
- Ensured consistent inventory levels of cleaning supplies and equipment for uninterrupted operations. of cleaning supplies and equipment daily to ensure availability.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Participated in meetings with other departments to coordinate services between departments.
- Implemented best practices for waste management and recycling initiatives within the hotel.
Housekeeping Manager
The Delborough Lagos
Lagos, Nigeria
01.2024 - 01.2025
- Oversaw daily housekeeping operations at Pelican Hotel International, ensuring high standards of cleanliness and guest satisfaction.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Trained and mentored staff in cleaning procedures and safety protocols.
- Coordinated scheduling and assignments for housekeeping team, optimizing workflow and coverage.
- Planned daily tasks and oversaw multiple projects.
- Delegated tasks to staff, establishing clear priorities and goals to enhance team effectiveness.
Housekeeping Manager
Proof hotel and lounge
Lagos, Nigeria
01.2022 - 01.2024
- Implemented quality control measures that elevated service standards and enhanced guest satisfaction.
- Trained and mentored staff in cleaning procedures and safety protocols.
- Organized staff schedules to ensure timely completion of tasks. and assignments for housekeeping team, ensuring efficient coverage and timely task completion.
- Supervised daily housekeeping operations at Pelican Hotel International.
- Resolved guest complaints regarding housekeeping services promptly, contributing to improved guest satisfaction and loyalty.
- Collaborated with other departments to enhance overall guest experience.
Housekeeping Manager
Pelican Hotel International
Lagos, LA
08.2021 - 01.2022
- Supervised daily housekeeping operations at Pelican Hotel International, ensuring high standards of cleanliness and guest satisfaction.
- Assigned housekeeping staff to specific shifts and room blocks based on their skills.
- Ensured compliance with hotel cleanliness standards and regulations.
- Trained and mentored new staff to enhance service quality and operational performance.
- Worked with front desk to respond promptly to all guest request.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standard.
- Managed expenses and inventory controls to ensure budget adherence and resource optimization.
- Placed orders for house keeping supplies and guest toiletries.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Reported necessary repairs to maintenance staff for timely resolution. to maintenance staff.
Room Attendant/Office Assistant
Four points by Sheraton
Lagos, LA
12.2010 - 06.2021
- Cleaned and sanitized guest rooms by following detailed brand standards. Ensured cleanliness of guest rooms to meet brand standards.
- Reported maintenance issues to ensure guest comfort and safety.
- Managed inventory of cleaning supplies and equipment to ensure operational readiness.
- Organized and maintained office supplies for daily operations, placing timely orders to prevent shortages.
- Promptly receive and forward incoming communication such as phone call, E-mails and letter to appropriate staff.
- Supported staff with special projects to improve team efficiency and project outcomes.
- Provided information and support to business leaders through effective communication. business leader through consistent communication and administrative support duties.
- Maintained company handbook to outline policies and provide insights to company mission and value.
Room Attendant
Nicon Hotel and Apartment
Lagos, LA
12.2010 - 06.2021
- Managed inventory of items in each guest room to ensure availability and guest satisfaction.
- Vacuumed and maintained cleanliness in common areas, hallways, and waiting areas to enhance guest experience.
- Removed trash daily to uphold cleanliness and hygiene standards throughout the facility. and recyclable each day to avoid waste buildup.
- Keeps building entryway glass clean and polished for professional presentation.
- Perform spot-cleaning on furniture stains.
- Utilized chemicals in compliance with safety procedures to ensure a safe work environment.
Education
Diploma In Hotel Management - Hospitality Management
Alison
01.2021 - 08.2023
SSCE -
Ikotun Primary school
Ikotun EgbeFirst School Leaving Certificate -
Ikotun Primary school
Ikotun Egbe, LagosHospitality Management
Allison
Nigeria Skills
- Budget Administration
- Ordering cleaning supplies
- Team Building
- Training and Mentoring
- Microsoft Office Experts
- Office System Management
- General Housekeeping
- Staff scheduling
- Inventory management
- Quality control
- Budget management
- Training development
- Turndown service
- Customer service
- Waste management
- Leadership development
- Green cleaning practices
- Health and safety
Personal Information
Title: Hotelian
Certification
- Diploma in Hotel management 2023
- Federal Fire Service, 10/2015
- Marriott Appreciation, 09/2017
- Four Points by Sheraton Certificate of Extraordinary, 06/2016
- Four Points by Sheraton Certificate of Service, 06/2020
- First School Leaving Certificate / SSCE, 2005
Languages
- Efik
- English
- Efik
Contacts
22 Oluwaseun Street ikotun Egbe Lagos 08162067477, queencybrownn@gmail.com
Languages
English
Proficient
C2
Timeline
Assistant Housekeeping Manager
Sheraton Hotel lagos
01.2025 - Current
Housekeeping Manager
The Delborough Lagos
01.2024 - 01.2025
Housekeeping Manager
Proof hotel and lounge
01.2022 - 01.2024
Housekeeping Manager
Pelican Hotel International
08.2021 - 01.2022
Diploma In Hotel Management - Hospitality Management
Alison
01.2021 - 08.2023
Room Attendant/Office Assistant
Four points by Sheraton
12.2010 - 06.2021
Room Attendant
Nicon Hotel and Apartment
12.2010 - 06.2021
SSCE -
Ikotun Primary school
First School Leaving Certificate -
Ikotun Primary school
Hospitality Management
Allison