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Hi, I’m
Geraldine Orah-Cyril
Customer Care Representative
Aba, Abia State ,Nigeria
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Organised and dependable Customer Care representative with 4+ years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
4
years of professional experience
2
Certifications
Work History
Mr. Benjamin EjioguAba, Aba South
Customer Care Representative
11.2020 - Current
Job overview
- Answered 15+ telephone calls per day with professionalism.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Handled in-person, email and mailed correspondence.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Advised customers on availability, pricing and location of products.
- Implemented customer follow up to uphold service standards.
- Prepared necessary forms to complete transactions.
- Maintained excellent client satisfaction by providing in-depth support.
- Coordinated advanced help for complex Product or Service issues.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
Education
Madonna University Elele, Rivers State
B.Sc from Anatomy
09.2015
Saint Bridget Secondary SchoolAba, Abia State
Senior School Certificate from Basic Science
07.2010
Skills
Customer experience
Dispute resolution
Report generation
Customer relations
Data entry
Data confidentiality
Data verification procedures
Advanced product knowledge
Record maintenance
Certification
MTN (Mobile Telephone Network) SIM SWAP certificate
Interests
Writing
Music
Timeline
Jobber man soft-skills certificate
09-2022
Customer Care Representative
Mr. Benjamin Ejiogu
11.2020 - Current
MTN (Mobile Telephone Network) SIM SWAP certificate
11-2019
Madonna University
B.Sc from Anatomy
Saint Bridget Secondary School
Senior School Certificate from Basic Science