George Chijioke Ugwu

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• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Installed Arsight SIEM security applications and devices and suggested additional security measures.
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
• Monitored systems in operation and input commands to troubleshoot areas.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Documented all transactions and support interactions in system for future reference and addition to knowledge base.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Completed reports detailing network and systems performance, costs and downtime issues.
• Provided second-level support for all server class systems.
• Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
• Orchestrated integration and communication of software upgrades.
• Managed onboarding and offboarding of employees etc.

• Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
• Collaborated on all stages of systems development lifecycle from requirement gathering to production releases.
• Planned and developed interfaces that simplified overall management and offered ease of use.
• Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
• Gathered and defined customer requirements to develop clear specifications for project plans.