GENEVIEVE UDOKAMMA ONYEMA
Ikeja,Lagos
Summary
Experienced in bespoke customer care and proactive guest relations, with a strong focus on enhancing business performance. Proven ability to remain calm and effective in high-pressure situations. Proficient in event planning, catering, and resolving customer complaints efficiently. Reliable and dedicated to providing exceptional service consistently.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Marketing executive
AIR PEACE LIMITED
Ikeja, Lagos
2023.09 - Current
- Coordinated with sales team to ensure alignment of marketing strategies and goals.
- Conducted competitor analysis for maintaining a competitive edge in the marketplace.
- Collaborated with design team in creating visually appealing promotional materials, attracting more prospects.
- Identified potential market opportunities through extensive market research and analysis.
Customer service specialist
AEROPORT COLLEGE OF AVIATION
Ajao Estate, LAGOS
2024.04 - 2024.06
- Worked as part of a team, improving communication skills within the workplace.
- Fostered positive work environment through constructive feedback and open dialogue, enhancing team morale.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Maintained detailed records, ensuring accurate data management.
- Communicated courteously with customers for enhanced relationships.
- Offered solutions to resolve product or service issues, improving brand reputation.
- Delivered excellent service, contributing to increased client retention and satisfaction.
Education
Bachelor of Arts - HISTORY AND INTERNATIONAL STUDIES
CHUKWUEMEKA ODUMEGU OJUKWU UNIVERSITY
NIGERIA 2018.10 - 2022.10
Skills
- Resilience in emergencies
- Bespoke customer care
- Proactive guest relations
- Tolerance under pressure
- Creative visioning
- Business performance reporting
- Customer Service
- Event planning
- Catering service
- Customer complaint resolution
- Reliable and punctual
Timeline
Customer service specialist
AEROPORT COLLEGE OF AVIATION
2024.04 - 2024.06
Marketing executive
AIR PEACE LIMITED
2023.09 - Current
Bachelor of Arts - HISTORY AND INTERNATIONAL STUDIES
CHUKWUEMEKA ODUMEGU OJUKWU UNIVERSITY
2018.10 - 2022.10