Gbolahan Olumide Olanipekun
Lagos (Remote Worker),Nigeria
Summary
Accomplished professional with expertise in product management, leadership, and strategic planning. Demonstrates exceptional communication and technical skills, effectively utilising various tools to drive project success. Committed to leveraging extensive experience to achieve organisational goals and foster innovation.
Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in any role.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Calls Experts
Charlestone, USA
08.2024 - 02.2025
- Using CRM tools to assign customer relations, sales, data and account information
- Connecting with 350+ potential clients daily to qualify leads, drive sales and check on customer follow up
- From analyzing sales to see where to improve on, which lead to a 25% increase and also showing that effective communication and better objection handling resulted in hitting sales target better
General Manager / Entrepreneur
LollyFoy Enterprise
, Nigeria
12.2011 - 02.2025
- Company Overview: Real Estate/Business Centre
- Led the outsourcing and development of web and digital products, enhancing company’s online presence
- Managed digital and social media strategies, increasing customer engagement by 30%
- Negotiated property prices and managed client relationships, driving a 20% increase in sales
- Introduced innovative ideas to improve operational efficiency and company value
- Developed strong leadership and ensuring timely and on-budget project delivery
- Real Estate/Business Centre
Cashier / Sales Representative
Nandos
Hatfield, Hertfordshire
09.2008 - 10.2011
- Enhanced customer satisfaction through excellent service and upselling techniques
- Facilitated communication between staff and managers, improving team efficiency
- Developed strong problem-solving and communication skills
Student Ambassador
University of Hertfordshire
09.2008 - 09.2010
- Organized and executed events, showcasing university offerings to prospective students
- Served as a liaison between the community and the university, enhancing community engagement
- Developed and implemented strategic initiatives to increase student enrollment
Student Guide
HIBT
01.2007 - 01.2009
- Assisted new students in acclimating to the university environment
- Organized orientation events, fostering a welcoming atmosphere
- Developed strong organizational and communication skills
Education
BEng. - Digital Communication and Electronics
University of Hertfordshire
09.2007 - 07.2011
Foundation Degree Programme - Science and Engineering
HIBT, University of Hertfordshire
10.2006 - 05.2007
West African Examinations Council (WAEC) Exam - O level - undefined
Alaba Lawson Royal College
Abeokuta, Ogun State 01.2003 - 07.2005
Skills
- Product Management
- Leadership
- Communication
- Strategic Planning
- Technical Skills
- Tools
HOBBIES
- Reading books
- Traveling
- Playing football and table tennis
- Watching sports programs
Certification
Certified Product Manager (CPM)
Enoverlab
Issued May 2024
References
References available upon request.
Timeline
Customer Service Representative
Calls Experts
08.2024 - 02.2025
General Manager / Entrepreneur
LollyFoy Enterprise
12.2011 - 02.2025
Cashier / Sales Representative
Nandos
09.2008 - 10.2011
Student Ambassador
University of Hertfordshire
09.2008 - 09.2010
BEng. - Digital Communication and Electronics
University of Hertfordshire
09.2007 - 07.2011
Student Guide
HIBT
01.2007 - 01.2009
Foundation Degree Programme - Science and Engineering
HIBT, University of Hertfordshire
10.2006 - 05.2007
West African Examinations Council (WAEC) Exam - O level - undefined
Alaba Lawson Royal College
01.2003 - 07.2005
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