Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Accomplishments
References
Timeline
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Gbolabowale Oloruntola

Ibadan,Oyo State

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Offering strong foundation in meteorological principles with hands-on experience and industrial training in data analysis and weather forecasting. Knowledgeable about aviation safety protocols and equipped with excellent problem-solving and communication skills. Ready to use and develop analytical skills, critical thinking, and teamwork in this role.


Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Kolapo Ishola GRA Residents' Association
Ibadan, Oyo State
01.2024 - 11.2024
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Offered technical support, leading to enhanced user experience.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Aviation Meteorologist (National Service)

Nigeria Meteorological Agency Ibadan
Ibadan, Oyo State
01.2024 - 10.2024
  • Developed flight safety protocols by analysing weather data.
  • Monitored atmospheric conditions for improved flight operations.
  • Provided real-time weather updates for timely flight adjustments.
  • Collaborated with air traffic control, provided vital meteorological insight.

Intern

Nigeria Meteorological Agency Ibadan
Ibadan, Oyo State
05.2021 - 09.2021
  • Assisted the officer-on-duty with taking hourly weather observations for easy aircraft landing and take off within the state.
  • Also, helped with sending METAR and SPECI messages to the various airlines and the airport control tower.
  • Recorded the weather data in various record books and forms.

Education

Bachelor of Technology - Meteorology and Climate Science

Federal University of Technology Akure (FUTA)
Ondo / Nigeria
10.2016 - 08.2023

Skills

  • Microsoft suite expertise
  • Data entry proficiency
  • Cash handling
  • Courtesy etiquette
  • Problem-solving
  • Effective Time Management and Productivity
  • Relationship Management
  • Results oriented
  • Complaint resolution
  • Excel proficiency
  • Analytical
  • Written and verbal communication skills
  • Customer data analysis
  • Active listening
  • Conflict Resolution
  • Fashion knowledge

Languages

English
Fluent
French
Beginner
Yoruba
Native

Affiliations

  • Watching and participating in sports Drawing and painting Having candid exchanges with people

Certification

National Youth Service Corps (NYSC); Certificate of One Year National Service, 11/2023 - 11/2024.

Udemy; Microsoft PowerPoint Course - Zero to Hero in MS PowerPoint, 11/2024

Udemy; Microsoft Excel - Excel Course for Beginners Course Completion Certificate, 03/2024.

Udemy; Master Time Management and Productivity Course Completion Certificate, 10/2022.

mastercard foundation; Jobberman Soft-Skills Introductory Training Completion Certificate, 09/2022.


Accomplishments

    Redeemed Christian Fellowship, FUTA;

    School Level Coordinator, School of Earth and Mineral Sciences, 12/2021 - 05/2023

  • Helped with coordinating the students in the faculty.
  • Assisted with welfare, academic studies and health-wise check-ups.
  • Giving motivation and prayers when needed.
  • Hall Representative, Professor Jadesola Akande Hall of Residence, 12/2022 - 05/2023

  • Arranged weekly meetings with members of the hall.
  • Financial Secretary, Organizing Unit, 06/2019 - 05/2021

  • Kept track of inflow and outflow of the unit due which was kept in my care.
  • Actively involved in planning meetings which had to do with welfare.

References

References available upon request.

Timeline

Customer Service Representative

Kolapo Ishola GRA Residents' Association
01.2024 - 11.2024

Aviation Meteorologist (National Service)

Nigeria Meteorological Agency Ibadan
01.2024 - 10.2024

Intern

Nigeria Meteorological Agency Ibadan
05.2021 - 09.2021

Bachelor of Technology - Meteorology and Climate Science

Federal University of Technology Akure (FUTA)
10.2016 - 08.2023
Gbolabowale Oloruntola