GBEMISOLA ADEBOYA
MARKETING AND COMMUNICATIONS SPECIALIST
Abuja,Nigeria
Summary
Gbemisola has over 3 years of experience as a focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Volunteer
GRASSROOT SOCCER, Youth Empowerment and Development Initiative
01.2019 - Current
- Anchored interventions for girls aged 13-19, educating and empowering them with basic information to make healthy choices about their sexual and reproductive health while developing their leadership and life skills.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Engaged in community outreach to support program mission.
- Used strong interpersonal communication skills to convey information to others
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers
Retail Customer Service Operations Manager
PERFECT TRUST COSMETICS LTD
Abuja, FCT
06.2021 - Current
- Managed a team of 15 Beauty Advisors.
- Opening day sales revenue beat 20-year company record
- Monthly sales performance consistently was at 97% month on average year to date
- Management of day-to-day operations including budget and controlled daily cash inflow, expenses, financial paperwork and tracking reports
- Piloted process of opening 3 functional retail stores across Abuja, Lagos and Port-Harcourt
- Trained and onboarded team members on product knowledge and how to communicate effectively while rendering top notch services to clients
- Actively listened to customers’ requests and confirmed full understanding before addressing concerns.
- Handle escalated customers complaints and provide alternatives or solutions to ensure resolution.
- Chaired regular meetings of my assigned retail outlet, participated and contributed to regular Retail management meetings/briefings, compiled and reviewed reports for accuracy, compliance and promptly resolving any arising issues
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Marketing and Communications Retail Manager
PERFECT TRUST COSMETICS
Abuja, FC
09.2020 - 05.2021
- Responsible for onboarding process of new products integration which involves market survey, analysis and training Beauty Advisors on how to introduce and properly recommend products to clients
- Developed and implemented marketing and communications campaigns and strategies
- Engaged with loyal and prospective clients on store grounds, online and via calls
- Handled social media accounts in order to recommend products to online customers and drive sales also leveraged on this avenue to maximize brand exposure
- Represent the organization at events and press conferences
- Made regular research on new and existing products and also identifying potential products with good market value
- Interfaced with customers on issues relating to product and services
- Assisted the digital marketing officer with online marketing activities which included copywriting and content creation for the company’s website based off product knowledge
- ACHIEVEMENTS
- Spearheaded a four-day Beauty and wellness training for over 100 staff members in the organization
- Extrapolated user feedback on products and prioritized on each Pro’s and Con’s angle which increased user satisfaction by 70%
- Recommended and implemented strategies to eliminate products expiration which reduced loss by 20%
- Consistently improved sales in each store I was assigned to train and manage by minimum of 5% above the gross sales target given
- Revived the wellness corner of the establishment and increased sales revenue by 50%
- Tasked with managing a new store and upon opening, the store revenue for the first day surpassed the record of every other store
- Got promoted to Senior management level in less than a year of joining the establishment
Youth corps member (Assistant
OHCSF Corpers
06.2019 - 03.2020
- Forum)
- Sustained a daily calendar of meetings and events
- Tasked with preparing and managing files
- Assisted in arranging travel arrangements, itinerary and accommodations for executives and officials
- Took down appointments, assist in organising complex calendars and schedules, resolving any scheduling issues
- Handling day to day calls and filtering calls to the appropriate channel
- Prepared and organised meeting rooms, seminar halls for the officials and sitting arrangement for Executives
- Achievements
- Pitched the idea of having a corpers forum in the organization and this helped bring every Corp member together, irrespective of the Batch they are which visibly helped corpers welfare
- Introduced a detailed and easy way to organise appointments.
Co- host (Intern)
JAMZ 101.1FM
10.2018 - 01.2019
- Entertained and informed the audience with information in the entertainment scene.
- Handled 15+ calls per day to address callers.
- Facilitated live coverage of special events and promotions.
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly
- Built broadcast storylines to interest listeners and grow station audience
Education
MBA - Marketing
Ahmadu Bello University
Zaria, KD 05.2022 - Current
B.A (hons) - Linguistics
University of Lagos
Lagos, LA 01.2014 - 01.2018
Skills
Data Analytics/ MS office proficiencyundefined
Timeline
MBA - Marketing
Ahmadu Bello University
05.2022 - Current
Retail Customer Service Operations Manager
PERFECT TRUST COSMETICS LTD
06.2021 - Current
Marketing and Communications Retail Manager
PERFECT TRUST COSMETICS
09.2020 - 05.2021
Youth corps member (Assistant
OHCSF Corpers
06.2019 - 03.2020
Volunteer
GRASSROOT SOCCER, Youth Empowerment and Development Initiative
01.2019 - Current
Co- host (Intern)
JAMZ 101.1FM
10.2018 - 01.2019
B.A (hons) - Linguistics
University of Lagos
01.2014 - 01.2018
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