GBELEYI ADENIKE FLORENCE
Customer Representative
Nigeria,Lagos state
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
CUSTOMER CARE REP/ ACADEMIC ADMINISTRATOR
INSTITUTE OF CREDIT ADMINISTRATION
LAGOS
05.2022 - 03.2023
- Handle department responsibilities for admissions recruitment and program marketing
- Supervise administrative staff, supporting the academic program to fulfill the program support requirements
- Write reports and prepare presentations about the academic program, instruction, activity, program planning, etc
- Develop the semester course schedule for graduate, undergraduate, and distance learning courses
- Prepare materials and assessments for posting via online web pages.
CUSTOMER CARE REPRESENTATIVE
LAGOS
- Help with screen printing responsibilities, including preparing artwork for printing, and ensuring the image turns out as designed
- Logged call information and solutions provided into the internal database
- Navigated multiple computer systems and applications to find information
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
CONTENT EDITOR
OGUN STATE HOUSE OF ASSEMBLY, OGUN STATE
10.2015 - 10.2017
- I develop content ideas and assign stories to writers
- Read content submissions, and edited for spelling, punctuation, and grammar
- Also, verify facts and determine if a manuscript or article is ready for publication, then approve final versions
- Ensure that content meets the company or client's needs and follows our in-house style
- Work with the graphic design team to ensure a user-friendly experience.
SOCIAL MEDIA MANAGER /CUSTOMER SERVICEREPRESENTATIVE
ADENSECRET CLOTHING & ACCESSORIES
01.2012 - 09.2015
- Handled customer inquiries and suggestions courteously and profession
- Handled customer inquiries and suggestions courteously andprofessionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Made approval and denial recommendations by determining accurate risk levels
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
Education
Bachelor of Science - MASS-COMMUNICATION
OLABISIS ONABANJO UNIVERSITY
10.2018
HIGH SCHOOL DIPLOMA - ART
05.2012
High School Diploma -
STEPHEN CENTRE INTERNATIONAL SCHOOL
OGUN STATE, NIGERIA 01.2006 - 04.2012
Skills
- Administrative and Office Support Customer Relationship Management
- Technical Support Microsoft Office
- Critical Thinking/Active Listening Documentation
- Spreadsheets Proofreading Computer Proficiency Problem-Solving Ability
- Customer service support
- Report Preparation
- Stocking and Replenishing
- Microsoft PowerPoint
- Freight Operations
- Account Management
Interests
STEPHEN CENTRE INTERNATIONAL SCHOOL OGUN
, STATE, NIGERIA
READING,
Reading and organizing while listening to music makes me feel ref
ORGANIZING,
love adventure, that is one of the reasons I enjoy traveling
VELLING AND
ING TO MUSIC
TRA LISTEN
Additional Information
- Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where education and experience will add immediate value to an organization.
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where education and experience will add immediate value to an organization.
Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingFlexible work hours401k matchPaid time off4-day work weekWork from home optionPersonal development programsTimeline
CUSTOMER CARE REP/ ACADEMIC ADMINISTRATOR
INSTITUTE OF CREDIT ADMINISTRATION
05.2022 - 03.2023
CONTENT EDITOR
OGUN STATE HOUSE OF ASSEMBLY, OGUN STATE
10.2015 - 10.2017
SOCIAL MEDIA MANAGER /CUSTOMER SERVICEREPRESENTATIVE
ADENSECRET CLOTHING & ACCESSORIES
01.2012 - 09.2015
High School Diploma -
STEPHEN CENTRE INTERNATIONAL SCHOOL
01.2006 - 04.2012
CUSTOMER CARE REPRESENTATIVE
Bachelor of Science - MASS-COMMUNICATION
OLABISIS ONABANJO UNIVERSITY
HIGH SCHOOL DIPLOMA - ART
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