Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
GBAYEGE OLADELE OLUSEGUN

GBAYEGE OLADELE OLUSEGUN

Egbe-Idimu, Ikotun

Summary

Public Relation professional with proven track record in managing media relations and executing impactful PR campaigns plan for collaborative team work and achieving measurable result in dynamic environments.

Expertise in strategic communication and brand management,trusted, adaptability and reliability

Overview

2025
2025
years of professional experience

Work History

Coach B2B (Quickdrinks Application)

Nigerian Breweries Plc
01.2019 - Current
  • Company Overview: On boarding of outlets through the activation of quick drinks application
  • On boarding of outlets through the activation of quick drinks application
  • Training and retraining of outlet owners and managers
  • Boost sales performance through quickdrinks application
  • Effective and effective communication channel on quickdrinks application
  • Resolving issues on the application as soon as possible
  • On boarding of outlets through the activation of quick drinks application

Customer Service Supervisor

Livelihood Homes Limited
01.2017 - 01.2018
  • Manage a team of customer service associates and set the precedent for established customer service policy
  • Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied
  • Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers
  • Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new policies
  • Communicate clearly with work colleagues using emails and other means of communication
  • Deal directly with the customer either by telephone, electronically and face to face

Customer Service Executive

Linktech Nigeria Limited
01.2016 - 01.2017
  • Oversaw a team of eight customer service associates and led weekly discussions to facilitate the establishment of team and individual goals
  • Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures
  • Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover, and unreliable attendance
  • Provide accurate administration of all paperwork generated at office level
  • Organize workflow to meet customer timeframe and verification of customers database
  • Continually met and exceed the operational and administration expectation of customers

Public Relations/Customer Support Executive

Bola Tinubu Health and Diagnostic Center
01.2009 - 01.2016
  • Company Overview: Managed by Deux Project Limited
  • Worked with Foreign and local consultants directly to accomplished the goal and objectives of the company
  • Monitoring trends both in the prints and electronic media
  • Efficient in managing appointment scheduling clients and verification of database
  • Manage the organizational relationship with all stakeholders
  • Protecting and projecting the image of the company
  • Acceleration of revenue generation from top government official and private citizens to the coffer of the company
  • Flexibility and accommodating
  • Managed by Deux Project Limited

Financial Consultant

First Call Options Marketing limited
01.2007 - 01.2008
  • Performed ongoing market and customer research and demographic profiling to identify and capitalized on unmet market needs ahead of survey
  • Closed new accounts as a member of business development team

Supervisor

National Population Commission
01.2008
  • Ensure accurate demographic counting of people
  • Team building and leadership
  • Complaints resolution
  • Leading other team members to attained the goal and objectives of the commission

Public Relations Executive

Model Secondary School
  • Image and information management of the school
  • Protecting and projecting the reputation of the school
  • Liaising between the student and the management
  • Coordinating social activities in the school for both the student and the teacher

Education

Senior Professional Member -

The Institute of Information Management, Africa
01.2006

Member -

The Institute of Information and Records Management of Nigeria
01.2017

Member -

Nigeria Institute of Public Relations
01.2012

Member -

Chartered Institute of Public Management
01.2012

Bachelor of Science - Sociology

Adekunle Ajasin University,Akungba Akoko
01.2009

General Certificate Examination -

12.1998

Skills

  • Communication
  • Listening
  • Conflict mediation
  • Problem-solving
  • Leadership
  • Motivation
  • Customer service
  • Organizational skills
  • Multitasking
  • Time management
  • Product knowledge
  • Tactfulness

Hobbies and Interests

  • Travelling
  • Intellectual debate
  • Reading

Timeline

Coach B2B (Quickdrinks Application)

Nigerian Breweries Plc
01.2019 - Current

Customer Service Supervisor

Livelihood Homes Limited
01.2017 - 01.2018

Customer Service Executive

Linktech Nigeria Limited
01.2016 - 01.2017

Public Relations/Customer Support Executive

Bola Tinubu Health and Diagnostic Center
01.2009 - 01.2016

Supervisor

National Population Commission
01.2008

Financial Consultant

First Call Options Marketing limited
01.2007 - 01.2008

Senior Professional Member -

The Institute of Information Management, Africa

Member -

The Institute of Information and Records Management of Nigeria

Member -

Nigeria Institute of Public Relations

Member -

Chartered Institute of Public Management

Bachelor of Science - Sociology

Adekunle Ajasin University,Akungba Akoko

General Certificate Examination -

Public Relations Executive

Model Secondary School

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GBAYEGE OLADELE OLUSEGUN