Gautam Manoj
Oxford, Oxfordshire
Summary
Versatile and forward-thinking professional with a background in Computer Science and Engineering, specializing in Artificial Intelligence and Robotics. Known for strong analytical skills, strategic thinking, and the ability to drive projects to successful completion. Experienced in managing cross-functional teams and delivering solutions that align with business goals. Currently enhancing business acumen through an MSc in International Business Management, with a focus on integrating technology and business strategies for sustainable growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Ladbrokes Coral
11.2024 - Current
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Product Development Intern
Mahindra & Mahindra Ltd
01.2024 - 03.2024
- Enhanced manufacturing accuracy by segmenting 3D parts from CAD files
- Enhanced part identification by analyzing and segmenting 3D components
- Collaborated with engineering teams to seamlessly incorporate segmented parts into production processes.
- Troubleshot problems and diagnosed system faults.
Finance and Sponsorship Head
Hackclub, VIT Chennai
10.2022 - 07.2023
- Secured multiple sponsorships for college club events
- Organized and conducted biggest non-technical event in VIT Chennai
- Managed a 10-person team in the department for collaborative productivity
- Maintained eagerness to expand knowledge and skills.
- Spoke to customers in multiple languages to resolve problems and answer questions.
Management Head
Team Dreadnought Robotics
01.2022 - 07.2022
- Managed team logistics and all management and HR-related queries
- Worked well independently and on a team to solve problems.
Sales and Marketing Intern
Ifortis worldwide
01.2022 - 02.2022
- Operated with a willingness to embrace change and adapt strategies accordingly
- Effectively supported various company initiatives with a range of timelines.
Education
Master's degree - International Business
Oxford Brookes University
2025
Bachelor's degree - Computer Engineering
Vellore Institute of Technology
07.2024
Skills
- Communication skills
- Management
- Customer relationship management (CRM)
- Data analysis skills
- Team building and leadership
- Project management
Certification
AWS Solutions Architect
Languages
English
Tamil
Hindi
Spanish
French
Contact
Oxford, Oxfordshire, OX3 0FH
Websites, Portfolios and Profiles
https://www.linkedin.com/in/gautam-manoj-76bb3a16b/
Education
Chennai, India,Oxford, OXF
Awards
- Duke of Edinburgh International Award for Young People, Bronze level, 06/01/19
- First Place Winner, Google Developer Student Community Hackathon (House of Developers), 03/01/22
Personal Information
Industry: Business Operations, Human Resources, Management, Project Management, Technology
Timeline
Customer Service Manager
Ladbrokes Coral
11.2024 - Current
Product Development Intern
Mahindra & Mahindra Ltd
01.2024 - 03.2024
Finance and Sponsorship Head
Hackclub, VIT Chennai
10.2022 - 07.2023
Management Head
Team Dreadnought Robotics
01.2022 - 07.2022
Sales and Marketing Intern
Ifortis worldwide
01.2022 - 02.2022
Bachelor's degree - Computer Engineering
Vellore Institute of Technology
Master's degree - International Business
Oxford Brookes University
Similar Profiles
Roshani SinghRoshani Singh
Customer service representative at Ladbrokes Coral GroupCustomer service representative at Ladbrokes Coral Group
Joshua Nicholas vazJoshua Nicholas vaz
Customer service manager at Ladbrokes Coral GroupCustomer service manager at Ladbrokes Coral Group
Teejay WindleyTeejay Windley
Customer service manager (CSM) at Ladbrokes & CoralCustomer service manager (CSM) at Ladbrokes & Coral