Summary
Overview
Work History
Education
Timeline
Generic
Ganiat Onatunde

Ganiat Onatunde

Freight Forweder
Abeokuta,Ogun

Summary

Best Customer Service personnel 2023-til date

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Virgin Global Cargo
02.2015 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Nave In Public Administration - Management Science

Lagos State University
Lagos
04.2015

Timeline

Customer Service Representative

Virgin Global Cargo
02.2015 - Current

Nave In Public Administration - Management Science

Lagos State University
Ganiat OnatundeFreight Forweder