Ganiat Onatunde
Freight Forweder
Abeokuta,Ogun
Summary
Best Customer Service personnel 2023-til date
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Virgin Global Cargo
02.2015 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Nave In Public Administration - Management Science
Lagos State University
Lagos04.2015
Timeline
Customer Service Representative
Virgin Global Cargo
02.2015 - Current
Nave In Public Administration - Management Science
Lagos State University