Gaffar Opeyemi Idris
IT SUPPORT, DATA ENTRY AND JUNIOR DATA ANALYST
Abuja
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist
FEDERAL GOVERNMENT OF NIGERIA
ABUJA
06.2016 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Answered questions and provided information to customers about new software or hardware.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Education
Bachelor of Science - COMPUTER SCIENCE
KEBBI STATE UNIVERSITY
KEBBI, NIGERIA 09.2009 - 10.2013
Skills
Manual writing
undefinedCertification
Google Data Analytics, Coursera - 2022-2023
Timeline
Google Data Analytics, Coursera - 2022-2023
05-2023
Comtech EF data Products, Training USA - January 25th - 28th
01-2022
IT Support Specialist
FEDERAL GOVERNMENT OF NIGERIA
06.2016 - Current
Bachelor of Science - COMPUTER SCIENCE
KEBBI STATE UNIVERSITY
09.2009 - 10.2013
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