Hi, I’m
Gafar Muhammed Damilola
Relationship Manager
Ikeja
Summary
Results-driven Relationship Manager with a proven track record of success across the banking and food industry sectors. Expert in cultivating high-value customer relationships, driving business development, and navigating complex regulatory compliance landscapes. Skilled at leading teams to deliver tailored, value-driven solutions that enhance operational efficiency and fuel sustainable growth.
Overview
5
years of professional experience
2
Languages
Work History
First Bank of Nigeria Limited
Relationship Manager
03.2025 - Current
Job overview
- Expanding the bank's customer base through new customer acquisition
- Customer retention through building and maintaining strong relationships with existing customers
- Deposit mobilization through new customer acquisition and enhancing the relationship with existing customers
- Performance of due diligence checks on prospective and existing customers to prevent fraud, ensure compliance and minimize risk exposure for both customers and the bank
- Regular communication with customers to understand their needs, provide tailored solutions, evaluate current product use and cross-sell new products.
- Provision of exceptional customer service, resolving issues promptly and maintaining customer trust throughout the resolution process.
- Supervision of Account Acquisition Sales Executives, ensuring their job needs and account acquisition targets are met.
Sunbirds Nutrition Limited
Quality Assurance Trainee / Regulatory Affairs Officer
08.2024 - 10.2024
Job overview
- Managed NAFDAC product registration and advertisement approval processes.
- Obtained import permits from NAFDAC and Nigeria Agricultural Quarantine Service (NAQS) for seamless logistics.
- Assisted in the design and implementation of the quality control laboratory
National Agency for Food and Drug Administration and Control
Corps member
08.2023 - 06.2024
Job overview
- Issued payment advice for advertisement of food products
- Vetted food advertisement applications
- Raised approvals for satisfactory applications and compliance directives for unsatisfactory applications
- Ensured recorded messages match with vetted scripts and storyboards
- Assisted with facilitation of the brief and approval raising processes via microsoft mail merging
Industrial Park Unit, Federal University of Agriculture, Abeokuta
Intern
05.2021 - 09.2021
Job overview
- Roots and Tuber Unit - Acquired first hand experience in the production and packaging of garri and fufu flour. Had hands-on experience with machines and equipment such as garri fryer and pulverising machine.
- Palm oil processing unit - Participated in unit operations such as sorting, boiling, extraction and oil clarification during the production of palm oil.
- Cashew processing unit - Assisted in production and packaging of cashew nut. Also participated in the maintenance of machines and equipment such as the shelling machine, electric oven and ingredients mixer.
- Bakery - Participated in the production of bread. Acquired insight into processes such as mixing, scaling, panning, buttering, proofing and baking.
Education
Federal University of Agriculture, AbeokutaOgun State
Bachelor of Science from Food Science and Technology
04.2001
University Overview
- 4.52 CGPA
Skills
Proficiency in Microsoft Office Suites
Google Workspace expertise
Mastery of NAPAMS and Nigeria Single Window Trade portal
Relationship building and management
Strong interpersonal and Effective communication
Critical thinking and Complex problem solving
Strategic time management and Organizational excellence
Cross functional team collaboration
Adaptability and flexibility
Strategic leadership and Team management
Timeline
Relationship Manager
First Bank of Nigeria Limited
03.2025 - Current
Quality Assurance Trainee / Regulatory Affairs Officer
Sunbirds Nutrition Limited
08.2024 - 10.2024
Corps member
National Agency for Food and Drug Administration and Control
08.2023 - 06.2024
Intern
Industrial Park Unit, Federal University of Agriculture, Abeokuta
05.2021 - 09.2021
Federal University of Agriculture, Abeokuta
Bachelor of Science from Food Science and Technology
04.2001