Gabriella C Ezeani
Yaba
Summary
Enthusiastic customer service professional with 3 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for the effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Petra Microfinance Bank
08.2022 - Current
- Opening new accounts according to the laid down rules and guildlines.
- Communicate directly with customers on the floor and ensure their banking experience is pleasant, productive, and memorable, and mediate any situations that may have escalated.
- Work with the operation and sales managers to train new employees.
- Effectively supervised day-to-day front-end operations of a busy customer service department.
- Maintaining positive business relationships with existing customers.
Customer Relationship Officer
Forex4you
07.2021 - 07.2022
- Worked on a team with 8 other individuals to maintain a customer-friendly relationship.
- Increased personal sales goals from 10% to nearly 60% through consistent effort and regular meetings with the customer service manager.
- Ensured positive business relationships with newly converted leads.
- Maintained positive business relationships with existing customers with allowed for an increase in invested funds.
Senior Sales Representative
BD Swiss Market
01.2021 - 06.2021
- Timely preparation of sales and forecast reports for management reviews.
- Worked with team members and clients to resolve problems, improve business operations, and provide exceptional customer service.
- Supported Marketing team in idea generation session to boost sales.
Administrative Assistant
Libra Reliance Finance
09.2018 - 08.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Mass Communication
Open University
Lagos, Nigeria02.2020
Bachelor of Arts - Sociology And Anthropology
Nnamdi Azikiwe University
Awka, Anambra06.2014
Skills
- Customer account management
- Complaint resolution
- Report preparation
- Microsoft Office, CRM and Zoho 3cx Application
- Data entry and technical support
- Multi-line phone etiquette
- Customer service
- Google Teams
- BankOne
Relevant Skills
- Empathy skills.
- Enthusiastic team player with the ability to motivate.
- Problem-solving skills.
- Confident communicator and Active listening skills.
- Adaptability skills.
Languages
English
Native or Bilingual
A1
Professional Certificates
2022 CERTIFICATION OF VERTUAL ASSISTANT
ALX Virtual Assistant Program
2023 COMPREHENSIVE MICROFINANCE: MICROCREDIT, BUSINESS DEVELOPMENT AND EFFECTIVE CUSTOMER SERVICE
The Microfinance Acedemy
Timeline
Customer Service Manager
Petra Microfinance Bank
08.2022 - Current
Customer Relationship Officer
Forex4you
07.2021 - 07.2022
Senior Sales Representative
BD Swiss Market
01.2021 - 06.2021
Administrative Assistant
Libra Reliance Finance
09.2018 - 08.2020
Bachelor of Science - Mass Communication
Open University
Bachelor of Arts - Sociology And Anthropology
Nnamdi Azikiwe University