Gabriel Idachaba
Abuja
Summary
Customer-focused and dependable professional with experience delivering high-quality support in remote, fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining a calm, professional tone across multiple communication channels. Adept at using CRM tools, following scripts and procedures, and ensuring customer satisfaction through clear communication, and active listening. Highly organized, reliable, and committed to representing brands with professionalism.
Overview
6
6
years of professional experience
Work History
Customer Service & Technical Support Officer
Communication Tower Limited (CTL)
Abuja
01.2023 - Current
- Serve as a primary point of contact for internal and external users, responding to service requests and reported issues.
- Communicate clearly with customers to understand concerns, provide updates, and explain solutions in a simple, professional manner.
- Resolve issues efficiently while maintaining customer confidence and satisfaction.
- Log, track, and follow up on cases to ensure timely resolution and accurate documentation.
- Collaborate with cross-functional teams to ensure seamless service delivery and positive customer experiences.
Freelance Customer Support & Virtual Assistant
Freelance Customer Support & Virtual Assistant
01.2020 - 01.2023
- Provided remote customer support for clients across different industries, handling inquiries via phone, email, and chat.
- Assisted customers with service information, issue resolution, follow-ups, and basic troubleshooting.
- Managed customer records, updates, and follow-ups using CRM and documentation tools.
- Maintained professional communication standards while handling high-volume interactions.
- Consistently met turnaround time and quality expectations for client support tasks.
Education
Bachelor of Science (B.Sc.) - Mathematics & Education
Kogi State University
NigeriaDiploma - Computer Science
Kogi State University
NigeriaSkills
- Excellent verbal and written communication
- Customer support and issue resolution
- Call handling and email support
- CRM and record management
- Active listening and empathy
- Time management and reliability
- Remote work discipline
- Team collaboration
Availability
Available for full-time remote customer service roles across different time zones.
Languages
French
Elementary (A2)
A2
Igala
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Customer Service & Technical Support Officer
Communication Tower Limited (CTL)
01.2023 - Current
Freelance Customer Support & Virtual Assistant
Freelance Customer Support & Virtual Assistant
01.2020 - 01.2023
Bachelor of Science (B.Sc.) - Mathematics & Education
Kogi State University
Diploma - Computer Science
Kogi State University