Gabby Aro-Lambo
Relationship Manager
Kaduna
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with Twelve years' experience in Banking and Financial Service Industry
Overview
15
15
years of professional experience
Work History
RELATIONSHIP MANAGER
Guaranty Trust Bank Plc
Kaduna, Kaduna
07.2019 - Current
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
BANKING OFFICER
Guaranty Trust Bank Plc
Kaduna
06.2017 - Current
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Contacted potential clients to pursue sales and gather funds.
ASSISTANT BANKING OFFICER
Guaranty Trust Bank Plc
Kaduna, Kaduna
06.2014 - 05.2017
- Managed and opened over 300 checking, saving and line of credit accounts.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Upheld stringent bank standards for loans, money handling and legal considerations.
EXECUTIVE TRAINEE
Guaranty Trust Bank Plc
Kaduna, Kaduna
03.2010 - 05.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor of Science - Computer Science
University of Abuja
Gwagwalada, Abuja01.2008
Skills
- Banking
- Customer portfolio management
- Wealth management offerings
- Business relationship cultivation
- Relationship building and management
- Data Analytics
- Business Development
- Expertise in Excel
- Analytical thinking
- Loan approvals
- Financial modeling
- Meticulous attention to detail
- Sales proficiency
- Verbal and written communication
Accomplishments
- Supervised team of Five staff members, and harness maximum potentials over a SIx Year period
- Increased sales by 50% Yearly, over a ten-year period.
- Initiated key partnerships which resulted in 70% revenue growth.
- Increased productivity by implementing several process improvements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
RELATIONSHIP MANAGER
Guaranty Trust Bank Plc
07.2019 - Current
BANKING OFFICER
Guaranty Trust Bank Plc
06.2017 - Current
ASSISTANT BANKING OFFICER
Guaranty Trust Bank Plc
06.2014 - 05.2017
EXECUTIVE TRAINEE
Guaranty Trust Bank Plc
03.2010 - 05.2014
Bachelor of Science - Computer Science
University of Abuja
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