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FUNSHO TOYIN BABA
School Administrator
Lagos
Summary
High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
SCHOOL ADMINISTRATOR
ROYAL HAVEN SCHOOL
Lagos
08.2022 - 03.2023
- Supervised, assessed and mentored teachers and paraprofessionals.
- Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
- Supported teachers in learning and applying new skills through meaningful professional development.
- Met with parents of prospective students to discuss student needs and school offerings.
- Served as liaison between parents and students.
- Handled disciplinary referrals with calm, logical approach to student behavior.
- Coordinated school facility use with maintenance personnel to achieve equitable access.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Developed and coordinated after-school programs and activities.
- Counseled students about rules and policies during school assemblies.
- Verified student grades, attendance and schedules.
- Monitored student progress and implemented intervention strategies to support student success.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Communicated with parents to encourage active parental participation in education.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
Credit Control Officer/ Telesales Marketer
Shalina healthcare limited
Lagos
06.2017 - 11.2018
- CONTROLER AND DATA ENTRY PERSONEL
- Researched accounts and completed due diligence to resolve collection problems.
- Visited premises of customers to directly collect payments.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Accessed credit records to evaluate customer credit histories.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Processed payments and applied to customer balances.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
Telesales Executive
HEMINGWAY'S SAFARIS AFRICA
Lagos
01.2017 - 06.2017
- Keeping records of calls and useful information’s
- Collaborated with marketing teams to develop and execute promotional strategies.
- Developed extensive knowledge of products and services to better assist customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 50 outbound and inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Utilized sales techniques to build customer interest and close sales.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
- Made average of 30 outbound and inbound calls per day.
Production Assistant/Content creator
THE LOVELYN CLAIR SHOW
Lagos
11.2015 - 10.2016
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via walkie-talkies to coordinate production activities.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Developed and maintained successful relationships with media professionals.
- Read news flashes to inform audiences of important events.
- Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
- Assisted director with planning and completing film shots and B roll footage.
- Prepared and delivered news, sports or weather reports, gathering and rewriting material so it conveyed required information and fit specific time slots.
- Wrote and edited copy for range of publications and websites.
- Reviewed activities for production team to complete tasks on time.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Created and distributed press releases to local media outlets.
Customer Service Representative/Admin assistant
NIKE ART CENTRE
Lagos
01.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Maintained up-to-date knowledge of product and service changes.
- Developed and updated databases to handle customer data.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Professional Diploma - Primary Education
Micheal Otedola College of Primary Education
Nigeria 03.2021 - 01.2023
National Youth Serving - undefined
B.A. - Mass communication
Lagos State University
undefined
Lead city college- WAEC
Skills
Excellent in Google slides and powerpoint presentationExcellent in social media skills and advert placementKnowledge of Email marketing and Google analyticsBeginner knowledge and Use of Adobe pro for video editingUse of Photoshop tools and canva for graphic designsBeginner Use of whiteboard Animatics for storytellingCompetent in camera usageProficient inMicrosoft excel, power point, Microsoft officeExcellent verbal and interpersonal skills and Time managementLeader and team player skillsGood and diligent Attention to details
Outbound and inbound calls
Product and service knowledge
Scripted calls
Sales proficiency
Tenacious
Appointment Scheduling
Training
Documentation
Administrative support
Professional communication
Product knowledge
Fluency in [englishs
Telemarketing expertise
Complaint resolution
Results-driven
Cold Calling
Diplomatic
Technical skills
Affiliations
I am a mass communication graduate with great enthusiasm for journalism, also had a post graduate certificate in education. I love meeting people and solving problems so it is safe to say I have a people management skill. I also have a leadership skill and my leadership style is a servant heart leader. Someone that is willing and ready to help. This is the mindset I take with me in whatever organization I find myself. The goal is what can be done differently? How do I add value?
I enjoy working with a team to achieve a common goal. I am quick to grasp new ideas and concepts. I am self-motivated and able to work efficiently and effectively under pressure with plans and focus to help meet tight schedule and deadlines.
Objective
To build my communication skills in a suitable profession, rising to the peak of my professional career. To give my outmost best and expertise in my given career bearing in mind that I have what it takes to be the best I want to be in my profession and that is what am bringing to the table
Interests
Timeline
SCHOOL ADMINISTRATOR
ROYAL HAVEN SCHOOL
08.2022 - 03.2023
Professional Diploma - Primary Education
Micheal Otedola College of Primary Education
03.2021 - 01.2023
Credit Control Officer/ Telesales Marketer
Shalina healthcare limited
06.2017 - 11.2018
Telesales Executive
HEMINGWAY'S SAFARIS AFRICA
01.2017 - 06.2017
Production Assistant/Content creator
THE LOVELYN CLAIR SHOW
11.2015 - 10.2016
Customer Service Representative/Admin assistant
NIKE ART CENTRE
01.2014 - 07.2015
National Youth Serving - undefined
B.A. - Mass communication
Lagos State University
undefined
Lead city college- WAEC