Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

FUNSHO TOYIN BABA

School Administrator
Lagos

Summary

High-energy telemarketing professional specializes in training and mentoring new professionals to excel in demanding, busy settings. Clear communicator and creative problem solver. Love people and love building cohesive, high-performance teams. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

SCHOOL ADMINISTRATOR

ROYAL HAVEN SCHOOL
Lagos
08.2022 - 03.2023
  • Supervised, assessed and mentored teachers and paraprofessionals.
  • Proven record of developing and implementing school policies to ensure compliance with state and federal regulations.
  • Supported teachers in learning and applying new skills through meaningful professional development.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Served as liaison between parents and students.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Coordinated school facility use with maintenance personnel to achieve equitable access.
  • Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Studied assessment information covering students, teachers and school operations to formulate improvement plans.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Developed and coordinated after-school programs and activities.
  • Counseled students about rules and policies during school assemblies.
  • Verified student grades, attendance and schedules.
  • Monitored student progress and implemented intervention strategies to support student success.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Communicated with parents to encourage active parental participation in education.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.

Credit Control Officer/ Telesales Marketer

Shalina healthcare limited
Lagos
06.2017 - 11.2018
  • CONTROLER AND DATA ENTRY PERSONEL
  • Researched accounts and completed due diligence to resolve collection problems.
  • Visited premises of customers to directly collect payments.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Accessed credit records to evaluate customer credit histories.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Processed payments and applied to customer balances.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.

Telesales Executive

HEMINGWAY'S SAFARIS AFRICA
Lagos
01.2017 - 06.2017
  • Keeping records of calls and useful information’s
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Developed extensive knowledge of products and services to better assist customers.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Made average of 50 outbound and inbound calls per day.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Utilized sales techniques to build customer interest and close sales.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Made average of 30 outbound and inbound calls per day.

Production Assistant/Content creator

THE LOVELYN CLAIR SHOW
Lagos
11.2015 - 10.2016
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Communicated with other crew members via walkie-talkies to coordinate production activities.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Developed and maintained successful relationships with media professionals.
  • Read news flashes to inform audiences of important events.
  • Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
  • Assisted director with planning and completing film shots and B roll footage.
  • Prepared and delivered news, sports or weather reports, gathering and rewriting material so it conveyed required information and fit specific time slots.
  • Wrote and edited copy for range of publications and websites.
  • Reviewed activities for production team to complete tasks on time.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Created and distributed press releases to local media outlets.

Customer Service Representative/Admin assistant

NIKE ART CENTRE
Lagos
01.2014 - 07.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed and updated databases to handle customer data.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Professional Diploma - Primary Education

Micheal Otedola College of Primary Education
Nigeria
03.2021 - 01.2023

National Youth Serving - undefined

B.A. - Mass communication

Lagos State University

undefined

Lead city college- WAEC

Skills

Excellent in Google slides and powerpoint presentationundefined

Affiliations

I am a mass communication graduate with great enthusiasm for journalism, also had a post graduate certificate in education. I love meeting people and solving problems so it is safe to say I have a people management skill. I also have a leadership skill and my leadership style is a servant heart leader. Someone that is willing and ready to help. This is the mindset I take with me in whatever organization I find myself. The goal is what can be done differently? How do I add value? I enjoy working with a team to achieve a common goal. I am quick to grasp new ideas and concepts. I am self-motivated and able to work efficiently and effectively under pressure with plans and focus to help meet tight schedule and deadlines. Objective To build my communication skills in a suitable profession, rising to the peak of my professional career. To give my outmost best and expertise in my given career bearing in mind that I have what it takes to be the best I want to be in my profession and that is what am bringing to the table

Interests

Reading

Timeline

SCHOOL ADMINISTRATOR

ROYAL HAVEN SCHOOL
08.2022 - 03.2023

Professional Diploma - Primary Education

Micheal Otedola College of Primary Education
03.2021 - 01.2023

Credit Control Officer/ Telesales Marketer

Shalina healthcare limited
06.2017 - 11.2018

Telesales Executive

HEMINGWAY'S SAFARIS AFRICA
01.2017 - 06.2017

Production Assistant/Content creator

THE LOVELYN CLAIR SHOW
11.2015 - 10.2016

Customer Service Representative/Admin assistant

NIKE ART CENTRE
01.2014 - 07.2015

National Youth Serving - undefined

B.A. - Mass communication

Lagos State University

undefined

Lead city college- WAEC

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FUNSHO TOYIN BABASchool Administrator