Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

FUNMILOLA ENIOLA AGBO

Client Service Officer
Banjo Street Ojodu Abiodun Berger Lagos Nigeria

Summary

Experienced customer service officer with over nine years of experience in service industry. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. The transferable and interpersonal skills earned from my previous work experiences can benefit me in my prospective work and benefit the institution in turn.

Overview

9
9
years of professional experience
10
10
Certification

Work History

Client Service Officer

Stanbic IBTC Pension Managers Limited
11.2014 - Current
  • Receive & guide walk-in client on all pension matters.
  • Manage walk-in clients request and complaint
  • Receive complete benefit payment applications from walk-in clients, log such application on Digipro and save in the appropriate folder within 24hours
  • Receive all correspondences and forward such document to the appropriate unit for processing
  • Make interaction on any client that visited on NAV for other unit to manage client if need be
  • Report all material, unusual or difficult issues to Head of Branch Operations for quick resolution
  • Attend to internal service enquiries within 24hrs
  • Timely and effective handling of issues escalated or further escalation upwards
  • Deal client’s request within 24hrs.
  • Provided knowledgeable service and support for all customer needs.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.

Client Service Executive

Integrated Corporate Services Limited Seconded to Stanbic IBTC Pension Managers Limited
Lagos Nigeria
09.2013 - 11.2014
  • Receive & guide walk-in client on all pension matters
  • Manage walk-in clients request and complaint
  • Receive complete benefit payment applications from walk-in clients, log such application on Digipro and save in the appropriate folder within 24hours
  • Receive all correspondences and forward such document to the appropriate unit for processing
  • Make interaction on any client that visited on NAV for other unit to manage client if need be
  • Report all material, unusual or difficult issues to Head of Branch Operations for quick resolution
  • Attend to internal service enquiries within 24hrs
  • Timely and effective handling of issues escalated or further escalation upwards
  • Deal client’s request within 24hrs.

Secretary

Ocean Florish Limited
Oremeji Ogun State
03.2013 - 04.2013
  • Attending to customers request.
  • Answering basic questions regarding the business as well as provides customers with a brief explanation of the products and services the firm offers,
  • Performing light bookkeeping tasks.
  • Preparing Company’s quotation.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for other staff.

English Teacher

NATIONAL YOUTH SERVICE CORPS, Oranmiyan Memorial Grammar School
Ile Ife Osun State
03.2012 - 03.2013
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared comprehensive English lesson plan for multiple classes.
  • Administered assessments and standardized tests to evaluate student progress.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Helped students develop important learning skills and good study habits.

Revenue Officer

Alpha-Beta Consulting Limited
Lagos
01.2009 - 12.2009
  • Data collection and Capturing
  • Bill Generation and Creation of Payer Identification
  • Knowledge of the Electronic Banking of Revenue Cycle Management (EBS-RCM)
  • Responded to taxpayer questions and helped individuals complete tax documentation.
  • Professionally negotiated and dealt with taxpayers while on the field.
  • Recommended financial solutions in relation to tax implications to taxpayers while on the field.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

Bachelor of Science - Psychology

University of Ibadan
Ibadan, Nigeria

HND - Mass Communication

The Federal Polytechnic Offa
Kwara State, Nigera
09.2011

SSCE -

Dudley Reeves College
Alagbole, Ogun State Nigeria
06.2004

Skills

  • SKILLS SUMMARY
  • Positive Attitude
  • Attention to details
  • People oriented
  • Report compilation
  • Data management
  • Handling and documentation of incoming and outgoing mails
  • Communication skills
  • Cultural and ethnic diversity
  • Excellent Computer skill
  • Minute taking
  • Patience and Empathy
  • Adaptability
  • Problem analysis and problem solving
  • Time management
  • Active Listening
  • Customer Acquisition
  • Customer Inquiries
  • Operational Efficiency
  • Workflow Processes

Accomplishments

    Co-published a magazine of the Mass Communication department “The Pen”.

Affiliations

Nigerian Institute of Management

Certification

  • Diploma in Computer Appreciation, Tony Shalom Concepts - March 2012
  • Personal Effectiveness and Productivity Workshop, Learning Impact NG - May 2014
  • Business Writing Clinic Programme, Poise Nigeria - June 2015
  • The duty of care, Fraud Prevention and Effective Management of Transactional Documents in the pension Industry training, Learning Impact NG - July 2016
  • Business Etiquette and Decorum Programme, Poise Nigeria - June 2017
  • Principles of Customer Service, Klover Harris Innovative Solutions - September 2017
  • Time Management and Effective Prioritization, Tom Associates - October 2017
  • Effective Business Communication Programme, Poise Nigeria - March 2018
  • Creating Exceptional Customer Service, Q learning - September 2018
  • Inspiring Attitude Improvement, iamaCHAMP Limited - May 2019

Timeline

Client Service Officer

Stanbic IBTC Pension Managers Limited
11.2014 - Current

Client Service Executive

Integrated Corporate Services Limited Seconded to Stanbic IBTC Pension Managers Limited
09.2013 - 11.2014

Secretary

Ocean Florish Limited
03.2013 - 04.2013

English Teacher

NATIONAL YOUTH SERVICE CORPS, Oranmiyan Memorial Grammar School
03.2012 - 03.2013

Revenue Officer

Alpha-Beta Consulting Limited
01.2009 - 12.2009

Bachelor of Science - Psychology

University of Ibadan

HND - Mass Communication

The Federal Polytechnic Offa

SSCE -

Dudley Reeves College

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FUNMILOLA ENIOLA AGBOClient Service Officer