Funmilola Blessing Aragbaye
FCT,FCT
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Oniel Pharmaceutical Limited, showcasing strong problem-solving and interpersonal skills. Excelled in streamlining processes and fostering team collaboration, significantly boosting workplace morale. Demonstrated ability to communicate effectively and manage tasks independently, contributing to a positive and productive work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Administrator
Oniel Pharmaceutical Limited
06.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Office Administrator
D.O Investment Ltd
06.2020 - 05.2023
- Greeted incoming visitors and Clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Waitress
The Vue Restaurant
08.2020 - 04.2021
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Salesperson
Bible And More Book Shop
04.2013 - 07.2014
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Administrator/Receptionist
Emmanuel Trust Investment Ltd
08.2013 - 03.2014
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Scheduled initial and return appointments for Type clients, adhering to internal policies while accommodating individual customer needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Certification - Human Resources Management
Oxford Global Consult Limited
Abuja03.2023
Higher National Diploma - Science Laboratory Technology (MCB Option)
Rufus Giwa Polytechnic
Owo, Ondo State11.2019
National Diploma - Science Laboratory Technology
Rufus Giwa Polytechnic
Owo, Ondo State, Nigeria.10.2016
West Africa Senior Secondary School Certificate Ex -
LilMak Secondary School
Second Ugbor Edo State Benin City06.2011
Skills
- Problem-Solving Skills
- Organization Skills
- Good interpersonal skills
- Self-initiative/decision making skill
- Problem solving/Analytical Skill
- Excellent Communication Skill
- Ability to work independently
- Fast learning skill
- Strong Emotional Intelligence
Certification
NAME OF INSTITUTION
Global Consult Limited
Customer Service And Management 2023
Human Resources Management 2023
Project Management 2023
General Health Safety and Environment 2023
Languages
English
Advanced (C1)
Ivbiaro
Advanced (C1)
Yoruba
Intermediate (B1)
Referencea
Mr Denise Igbedior
General Manager D.O investment Ltd
Phone 08062233592, 09023008092
Wuse zone 6 Abuja
Pharmacist Isaac Taiwo
GMD Oniel pharmaceutical Limited
Bwari, FCT.
08138482660
Timeline
Pharmacy Administrator
Oniel Pharmaceutical Limited
06.2023 - Current
Waitress
The Vue Restaurant
08.2020 - 04.2021
Office Administrator
D.O Investment Ltd
06.2020 - 05.2023
Administrator/Receptionist
Emmanuel Trust Investment Ltd
08.2013 - 03.2014
Salesperson
Bible And More Book Shop
04.2013 - 07.2014
Certification - Human Resources Management
Oxford Global Consult Limited
Higher National Diploma - Science Laboratory Technology (MCB Option)
Rufus Giwa Polytechnic
National Diploma - Science Laboratory Technology
Rufus Giwa Polytechnic
West Africa Senior Secondary School Certificate Ex -
LilMak Secondary School
Similar Profiles
Nitesh Kumar SenNitesh Kumar Sen
Officer-Quality Assurance (Vendor Management) at Puniska Healthcare Private Limited (Subsidiary of Amneal Pharmaceutical Private Limited)Officer-Quality Assurance (Vendor Management) at Puniska Healthcare Private Limited (Subsidiary of Amneal Pharmaceutical Private Limited)
Lucy Nyambura KinuthiaLucy Nyambura Kinuthia
Office Administrative Assistant at Transwide Pharmaceutical LimitedOffice Administrative Assistant at Transwide Pharmaceutical Limited
Hiren RavalHiren Raval
Production Executive at Torrent Pharmaceutical LimitedProduction Executive at Torrent Pharmaceutical Limited