Funmilola Edu
Alimosho,Nigerian
Summary
Dedicated Nursing Assistant with proven ability to deliver patient care with efficiency and high productivity. Skilled in vital signs monitoring, patient hygiene assistance, and medical record.
Caring and compassionate clinical, customer service and communication skills. Adaptable to quickly learn new concepts and skills.
Experienced customer service professional with 7+years career helping telecommunication companies. Skilled team player and can work independently with strong background in customer service and health environments. Quick learner with good computer abilities and excel at communication, empathy, and patience, ensuring optimal support and care in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Nursing Assistant
Treasures Health Careskills Institute
Lagos , Nigeria
01.2025 - Current
- Recorded patient conditions and vital signs before and after medical operations.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
CUSTOMER SERVICE REPRESENTATIVE
MTN Nigeria
Ikeja, Nigeria
08.2017 - Current
- Answer inbound calls to greet and assist customers with various needs and questions
- Resolve customers inquiries, complaints and issues providing insightful solutions
- Share insights with management regarding member inquiries, concerns and complaints
- Offer and resolve products and services issues promptly
- Route inquiries or escalate calls outside area of expertise to appropriate department or employee
- Relay new and relevant information to customers and follow up on promises
- Build strong knowledge of product line to assist customers in selecting products
- Meet productivity and quality KPI targets while delivering excellent customer experiences
- Complete sales payments, refunds and exchanges and issue store credit
- Communicate with clients over phone, email and chat platforms
- Generate reports, correspondence and documentation for internal and external use
- Provide solutions, recommendations and replacements with empathy and positive feedback
- Advise customers on status of merchandise ordered and arranged for pickup and delivery
- Complete paperwork and entered important data in company CRM
- Document detailed notes in CRM system to track customer interactions
RISK ADVISOR
A&G INSURANCE
Island, Nigeria
04.2017 - 08.2017
- Upsell and cross sell product and services
- Assist with the coordination of periodic insurance audits conducted by A&G's major insurers and conduct follow up reviews on recommendation and actions
- Conduct reviews of A&G's insurance portfolio arrangements and undertake operational activities associated with the annual renewal process
- Undertake operational activities associated with insurance claims including advice, management, internal and external consultation as required
- Utilized business data to adjust performance and minimize financial losses
- Assist with the processing of freedom of information applications as required
Education
BACHELOR OF SCIENCE - ECONOMICS
UNIVERSITY OF LAGOS
AKOKA-YABA, LAGOS01-2016
DIPLOMA - Nursing Assistant
Treasures Health Careskills Institute
LAGOSDIPLOMA - INFORMATION COMPUTER TECHNOLOGY SYSTEM
RIZEN COMPUTERS
FESTAC, LAGOS11-2009
Skills
- Customer service
- Vital sign monitoring
- Basic life support
- Patient care
- Attention to detail
- Data entry
- Health and safety compliance
- Patient relationship building
- Drug administration
- Recording vital signs
- Administering medications
- Team collaboration
- Time management
- Communication skills
- Empathy and compassionate care
Bio data
- Gender: Female
- Date of birth: 10/05/1992
- Marital status: Single
- Nationality: Nigerian
- Language: English and Yoruba
References
Available on request.
Timeline
Nursing Assistant
Treasures Health Careskills Institute
01.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
MTN Nigeria
08.2017 - Current
RISK ADVISOR
A&G INSURANCE
04.2017 - 08.2017
BACHELOR OF SCIENCE - ECONOMICS
UNIVERSITY OF LAGOS
DIPLOMA - Nursing Assistant
Treasures Health Careskills Institute
DIPLOMA - INFORMATION COMPUTER TECHNOLOGY SYSTEM
RIZEN COMPUTERS