FUNMILAYO L.AGORO (ACISCM ACIWM)

• Manage and administer all day-to-day operations of the factory
• Set clear performance targets and goals of Phinada Mills and collaborates with all sectional heads and all staff
• Define, develop, implement, and monitor quality assurances, practices and procedures
• Contribute to training and development of the team
• Assist Line Manager in achieving maximum customer satisfaction by organization plans
• Maintain overall organization responsibility for performing all duties in compliance with related manufacturing legal/statutory regulations, professional duties, responsibilities and obligations and insert as applicable e.g., Good Manufacturing Practices (GMP), Best Practice Guidelines, ISO certification.
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Managed budgets, financial forecasts, and resource allocation to achieve organizational goals.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
• Established standard operating procedures that enhanced employee performance.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
• Implemented technology upgrades which resulted in increased workflow efficiency.
• Collaborated with sales teams to develop go-to-market strategies aligned with consumer needs while driving sustainable growth.
• Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced operational risks while organizing data to forecast performance trends.
• Reported issues to higher management with great detail.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
• Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company's values.
• Enhanced employee retention by implementing effective onboarding and training programs.
• Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
• Streamlined HR processes for increased efficiency with the use of HRIS systems.
• Devised hiring and recruitment policies for 100 employee company.

• Manages HR issues related to organizational operations
• Supervise HR Team Managing and maintaining the internal control systems for budgetary affairs of the organization and preparing of budgets projections for all the departments especially the marketing department
• I record, transactions of sales and debtors' system purchases and creditors system, stock recording system, administration of salaries, administration of contracts and administration of cash and other payments
• Oversee all financial activity by ensuring effective use of human and physical resources through planning, directing and coordinating budgetary allocations and disbursement
• Recommend salaries for new or replacement staff and ensure salary equity within department
• Advise, oversee and administer all recruitment activity with the department ensuring that recruitment decisions are strategic and meet organizational needs
• Provide staff orientation and assist with creating and revising job descriptions
• Ensure that the departments are in compliance with the organization's policies, procedures, health and safety standards.

Administration

• Create and implement processes and procedures to maintain a smooth functioning office environment.

• Manage all administrative functions including office equipment repairs ordering supplies and mail.

• Function as executive assistant to the managing director and general manager including taking care of minimal travel arrangements, meeting scheduling, calendar maintenance and correspondence

• Serves as the go-to for office inquiries and conflicts

• Tracks office supply inventory and approves supply orders

• Assists in the preparation of department budgets and expenses

Human Resources

• As chair of the training committee, I conduct training assessments and ensure staff is provided with ongoing training.
• Oversee all financial activity by ensuring the effective use of human and physical resources through planning, directing, and coordinating budgetary allocations and disbursement.
• Recommend salaries for new or replacement staff and ensure salary equity within the department.
• Recruitment and job advert placements
• Develop and implement a human resource plan and personnel management policies and procedures.
• Maintain human resource files, employment time off records and perform other HR duties.

Administration

• Create and implement processes and procedures to maintain a smooth functioning office environment.
• Manage all administrative functions including office equipment repairs ordering supplies and mail.
• Advertising of contract documents and administering contracts
• · Manage daily supply chain management of goods on-site.
• Involve in the selection of suppliers and contractors.
• Manage ad-hoc and multiple projects simultaneously.
• Function as executive assistant to the managing director and general manager including taking care of minimal travel arrangements, meeting scheduling, calendar maintenance and correspondence.
• Update and maintain project filling system
• Update, maintain and keep current with vendor insurance policy records.
• Communicate effectively with clients, vendors and other key business associates.
• Research software needs, find the best pricing and purchase.
• Interface with information Technology consultant to resolve IT issues’
• Track all invoices, by project, to contract amounts, ensuring that invoices did exceed vendor contracts amount.
• · Prepare and sign deed of contract for clients
• · Update and Maintain client’s database.

Achievements

• Improved office efficiency and customer service by overhauling previous filling system, introduced a user-friendly electronic filing system, which reduced file retrieval time by 90%.
• Introduced and implemented electronic leave system and receipt system
• Initiated an idea that reduced the company’s monthly expenditure by 40%
• Implemented the new pension scheme and good medical system
• Initiated and we implemented staff appraisal system and performance scale.
• Initiated and implemented staff background verification process

• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
• Fostered positive work environment through comprehensive employee relations program.
• Member of the organization’s strategic planning team that develops and implements short- and long-term strategic plans and administrative objectives.
• I manage and maintain the internal control systems for the budgetary affairs of the organization and prepare budget projections for all the departments, especially the marketing department.
• I record, transactions of sales and debtors’ system purchases and creditors system, stock recording system, administration of salaries, administration of contracts, and administration of cash and other payments.
• · Oversee all financial activity by ensuring the effective use of human and physical resources through planning, directing, and coordinating budgetary allocations and disbursement.
• Recommend salaries for new or replacement staff and ensure salary equity within the department.
• Advise, oversee, and administer all recruitment activity within the department ensuring that recruitment decisions are strategic and meet organizational needs.

• Relationship Management of Accounts
• Sales of Company Pension Products
• Typical Work Activities Include: Product sales and management
• Opening of retirement savings accounts for customers
• Ensure accurate and complete documentation of pension accounts
• Establish, maintain, and manage relationships with clients
• Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
• Managed a diverse portfolio of clients, ensuring timely delivery of products and services while maintaining high levels of satisfaction.
• Increased revenue generation through the development and implementation of strategic sales plans.
• Completed daily logs, tracked data, and managed clients' b of business.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.