Friday Ogbu Eru
Makurdi
Summary
Dynamic sales professional with a proven track record at Mark Calthers Limited, excelling in customer relationship management and market analysis. Adept at developing strategic sales initiatives that drive revenue growth and enhance client satisfaction. Skilled in effective communication and problem-solving, consistently delivering results in competitive environments.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Results-driven sales representative specializing in customer relationship management and sales strategy development. Proven ability to enhance brand loyalty and drive sales growth through effective communication and problem-solving skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Sales Representative
Mark Calthers Consulting Limited
Makurdi
2022.04 - Current
- Developed client relationships to enhance brand loyalty and customer satisfaction.
- Conducted market research to identify potential sales opportunities and trends.
- Presented product features and benefits to clients, fostering informed decision-making.
- Collaborated with team members to execute effective sales strategies and campaigns.
- Participated in training sessions to stay updated on product knowledge and industry trends.
- Handled customer inquiries and resolved issues, promoting a positive purchasing experience.
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Reviewed monthly performance against targets set by management team.
Sale Reprensentative
Intercontinental Distilers
2019.06 - 2020.06
- Managed customer inquiries and provided product information to enhance satisfaction.
- Processed orders and coordinated with logistics for timely delivery of products.
- Resolved customer complaints efficiently, ensuring a positive brand experience.
- Conducted market research to identify customer preferences and trends in beverages.
- Collaborated with sales teams to develop promotional strategies for new launches.
- Consistently met daily performance goals set by management team members.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Compiled and analyzed sales data to identify trends and opportunities for growth.
Market Impact Team Supervisor (MIT)
Airtel Nigeria
Makurdi
2013.09 - 2018.02
- Supervised daily operations to ensure team efficiency and productivity.
- Led team by answering questions and solving complex problems daily.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Trained new staff on company policies and customer service standards.
- Resolved customer inquiries and complaints to enhance client satisfaction.
- Facilitated team meetings to communicate goals and address challenges effectively.
Teacher
Muslim community secondary school
Oturkpo
2012.02 - 2013.02
- Developed lesson plans aligned with curriculum standards for diverse student needs.
- Assessed student performance and provided constructive feedback for improvement.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
Higher National Diploma HND - Mathematical Statistics
Federal Polytechnic Nasarawa
Nasarawa, Nigeria 2014.08 - 2019.05
Skills
- Customer relationship management
- Sales strategy development
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Performance tracking
- Client engagement
- Objection handling
- Closing sales
- Territory management
- Revenue generation
- B2B and B2C sales
Languages
English
First Language
Timeline
Sales Representative
Mark Calthers Consulting Limited
2022.04 - Current
Sale Reprensentative
Intercontinental Distilers
2019.06 - 2020.06
Higher National Diploma HND - Mathematical Statistics
Federal Polytechnic Nasarawa
2014.08 - 2019.05
Market Impact Team Supervisor (MIT)
Airtel Nigeria
2013.09 - 2018.02
Teacher
Muslim community secondary school
2012.02 - 2013.02