Idoko Friday James
Jabi District
Summary
Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management for effective and efficient achieving organizational goals and also for dynamic decision making.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
First Class Concept Restaurant
Karu
05.2014 - 09.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Motivated, trained and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
Supervisor of Operations
Total Facility Management
Jabi District
02.2010 - 10.2013
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliment.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
Post Graduate Diploma (PGD) - Business Management
Ramat Polytechnic Maiduguri
MMC Maiduguri10.2022
HND. - Office Technology And Management ( HND)
Federal Polytechnic Nasarawa
Nasarawa Toto LGA08.2021
Senior School Certificate - O'level
Redemption High School
Mararaba Nasarawa State06.2012
Skills
- Performance Monitoring and Evaluation
- Human Resources Oversight
- Time Management
- Business Forecasting
- Word Processing
- Data Monitoring
- Desktops, Laptops and Mobile Devices
- Database Maintenance
- Goals and Performance
- Customer Service
- Records Organization and Management
Languages
English, Yoruba, idoma.
Advanced (C1)
Timeline
Assistant General Manager
First Class Concept Restaurant
05.2014 - 09.2018
Supervisor of Operations
Total Facility Management
02.2010 - 10.2013
Post Graduate Diploma (PGD) - Business Management
Ramat Polytechnic Maiduguri
HND. - Office Technology And Management ( HND)
Federal Polytechnic Nasarawa
Senior School Certificate - O'level
Redemption High School
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