Summary
Overview
Work History
Education
Skills
Languages
Qualifications And Training
Timeline
Hi, I’m

Tyowua Victor Friday

Ikeja
Tyowua Victor Friday

Summary

A multichannel customer service professional with expertise in virtual assistance, customer support, administrative tasks, and social media management. Experienced in omnichannel interactions (email, chat, phone, social media) and proficient in utilizing digital tools to streamline operations, enhance customer satisfaction, and deliver exceptional support.

Overview

6
years of professional experience

Work History

Palm Time Resort

Barman
01.2023 - 05.2025

Job overview

  • Provided exceptional customer service, serving diverse drinks to customers.
  • Managed cash and credit transactions with Point of Sale (POS) system.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
  • Developed strong relationships with regular customers, increasing repeat business by 25%.
  • Collaborated with the storekeepers to restock the bar, and manage bar inventory.
  • Conducted end-of-day reconciliation to ensure %100 accuracy and accountability.
  • Generated docket ensuring accurate food orders.

Dr. Minister Manelli

Social media manager
01.2023 - 01.2024

Job overview

  • Boosted social media presence by 30% and acquired 8,000 new followers within 6 months.
  • Created content strategies that drove a 500% increase in audience engagement.
  • Tracked post analytics and engagement metrics to optimize content, resulting in a 250% increase in audience growth.
  • Managed customer inquiries and complaints, maintaining a 99% satisfaction rate and strengthening customer loyalty.

Victor's Telecom Services

Telecom Customer Solution Specialist
01.2022 - 01.2023

Job overview

  • Promoted and sold value-added services, including airtime, mobile data, and utility bill payments, driving a 250% increase in digital service adoption.
  • Delivered mobile top-up recharge solutions to 1,346 customers, enhancing accessibility and convenience.
  • Expanded access to educational resources by 40% through WAEC and NECO E-pin sales.
  • Addressed client inquiries, issues, and complaints, improving retention by 80%.

MTN Nigeria (Interfaz)

MTN Agent/SIM Registration Officer
01.2020 - 01.2022

Job overview

  • Collaborated with teams to create SIM card awareness, reaching 1.2M customers within 3 months, yielding 90% product adoption.
  • Consistently exceeded sales targets with 200+ new SIM card activations per month for 1 year.
  • Ensured 100% compliance with SIM card registration and Know Your Customer (KYC) regulatory requirements.
  • Resolved 97% of customer complaints within 24 hours, resulting in a 25% increase in customer trust and satisfaction.

God's will Computers

Computer Operator
01.2019 - 01.2020

Job overview

  • Typed and formatted documents, enhancing documentation standard by 15%.
  • Designed visual materials using 100% CorelDraw.
  • Digitized, scanned, and securely stored documents for 100% easy access.
  • Analyzed data and generate 99% actionable reports using Excel.
  • Guided clients in navigating online opportunities and applications achieving 100% success.

Education

Government Secondary School
Sarkin Noma

Senior Secondary School from WAEC and NECO
01.2021

University Overview

Skills

  • Conflict Resolution
  • MS Office Tools
  • Emotional Intelligence
  • Video Editing
  • Data Collection
  • Sales and Marketing
  • Attention to Detail
  • Problem-Solving
  • Customer Care Support
  • Canva
  • Email Management
  • Graphic Design
  • Active and Proactive Communication

Languages

English

Qualifications And Training

Qualifications And Training
  • Google Data Analyst Professional Course, Benue Tech Skills, 05/01/25
  • MTF Professional Diploma of the Virtual Executive Assistant, Udemy
  • Advance Canva Video Editing for Social Media, Udemy
  • MTF Professional Diploma of the Executive Assistant, Udemy
  • Mastering Customer Service: Call Control Strategies 2.0, Udemy
  • Virtual Assistant (VA) Certification, ALX Africa
  • Diploma in Computer Training, God's will Computer

Timeline

Barman
Palm Time Resort
01.2023 - 05.2025
Social media manager
Dr. Minister Manelli
01.2023 - 01.2024
Telecom Customer Solution Specialist
Victor's Telecom Services
01.2022 - 01.2023
MTN Agent/SIM Registration Officer
MTN Nigeria (Interfaz)
01.2020 - 01.2022
Computer Operator
God's will Computers
01.2019 - 01.2020
Government Secondary School
Senior Secondary School from WAEC and NECO

Similar Profiles

CREATE PROFILE
Tyowua Victor Friday