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Friday Adeka Abba
Store Manager/virtual assistant
Asaba Okpanam,Delta
Work Preference
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
1
1
Language
2
2
Certification
15
15
years of professional experience
Work History
Retail Store Manager
Pricewise stores Nig. ltd
Asaba
10.2023 - Current
- Managed daily store operations and ensured efficient workflow.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Trained and supervised staff to enhance customer service quality and drive satisfaction.
- Handled customer inquiries and resolved complaints promptly.
- Monitored sales performance and adapted strategies to meet changing customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Coached and mentored employees by providing constructive feedback and fostering career development.
- Oversaw inventory management and stock replenishment processes.
- Executed merchandising strategies to support store sales growth.
- Implemented promotional displays to enhance product visibility.
Retail Store Manager
Pep stores Nig. Pty Ltd
Benin city
08.2019 - 09.2023
- Managed daily store operations to ensure efficient workflow and optimal performance.
- Oversaw inventory management and stock replenishment to maintain product availability.
- Implemented promotional displays that enhanced product visibility and contributed to sales growth.
- Monitored store performance metrics to identify trends and adjust strategies for improved sales and customer service.
- Monitored sales performance and adjusted strategies based on trends.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Hired and trained positive, enthusiastic employees to boost talents of the retail team.
- Built and maintained strong working relationships with team members.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Prevented store losses by identifying gaps through diligent monitoring and implementing corrective actions.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Performed regular audits to ensure compliance with company standards.
- Coordinated special events such as promotions or seasonal displays.
- Ensured all safety protocols were followed at all times by staff members.
- Balanced daily sales and reconciled cash registers to ensure financial accuracy.
- Balanced daily sales and reconciled cash registers to ensure financial accuracy.
Store 2IC(Surpervisor)
Pricewise stores Nig. ltd
Lagos
06.2013 - 08.2019
- Coordinated daily operations to enhance store efficiency and customer service.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Trained and supervised staff to ensure compliance with company policies.
- Supervised work of cashiers, training new team members and monitoring performance.
- Enforced safety protocols at all times while managing store operations.
- Implemented visual merchandising standards to promote product visibility effectively.
- Tracked store inventories and ordered new materials to prevent shortages.
- Created successful plans to maximize profits and reduce loss.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Balanced cash registers at the end of shifts to ensure accuracy in transactions.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Administrative Assistant/site inspection
MIS Rocket int'l (marine industrial consultant))
Lagos
01.2012 - 12.2012
- Coordinated office communications and schedules for senior consultants to streamline workflow.
- Organized client documentation and maintained accurate project records.
- Assisted in preparing reports and presentations for client meetings.
- Developed filing systems that improved document retrieval speed and accessibility.
- Arranged travel logistics for staff and clients, enhancing overall travel experience.
- Supported financial processes by processing invoices and expense reports.
- Proofread content for typo-free emails and documentation.
- Initiated conversations with customers to provide assistance and build rapport.
Education
Bachelor of Science - Business Management
Miva Open University
Abuja 09-2028
Training - Store Management Development Program
Training
Lagos10-2019
Training - Store Operations/management
PEPKOR Training
Lagos08-2015
National Diploma - Office Tech And Management
Benue State Polytechnic,Ugbokolo
Benue10-2010
Skills
- Inventory management
- Promotional displays
- Project management
- Customer service
- Employee training
- Staff training
- Time management
- Task prioritization
- Complex problem solving
- Team building
- Customer and client relations
- Office supply management
Languages
English
Proficient (C2)
C2
Certification
- Store Management
- Store Operations
Accomplishments
- Long Service Award
Timeline
Retail Store Manager
Pricewise stores Nig. ltd
10.2023 - Current
Retail Store Manager
Pep stores Nig. Pty Ltd
08.2019 - 09.2023
Store 2IC(Surpervisor)
Pricewise stores Nig. ltd
06.2013 - 08.2019
Administrative Assistant/site inspection
MIS Rocket int'l (marine industrial consultant))
01.2012 - 12.2012
Bachelor of Science - Business Management
Miva Open University
Training - Store Management Development Program
Training
Training - Store Operations/management
PEPKOR Training
National Diploma - Office Tech And Management
Benue State Polytechnic,Ugbokolo