FRIDAWS ADEWUNMI SALISU
Lagos,Nigeria
Summary
Highly motivated and results-oriented professional with a proven track record of success in customer support and team management, adept at stakeholder management, process improvement, and fostering strong customer relationships through exceptional communication and interpersonal skills. Demonstrates a proven ability to lead teams effectively, solve complex problems, and make informed decisions to achieve organizational goals.
Demonstrate leadership capabilities and a knack for motivating and guiding teams to achieve targets. Knowledgeable about project management, communication, and problem-solving, and excels in fostering collaborative work environment. Ready to leverage analytical, problem-solving, and leadership skills to contribute to successful project delivery and business process improvement as a Project Manager or Business Analyst.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Team Lead Manager (Support)
Tek Experts
Lagos, Nigeria
11.2022 - 02.2025
- Led a team of over twenty engineers to consistently surpass set KPIs for 2 years.
- Recognized exceptional individual performance for improved motivation.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Upskilled team members by planning and delivering training workshops.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Promoted professionalism among staff to develop productive relationships.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Delegated tasks to make best use of individuals' skills.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Promoted team development and implemented training programmes to uplift competencies.
- Managed conflicting priorities to achieve project deliverables within agreed timeframes.
- Partnered with management teams to coordinate function and operations across wider business teams.
- Delivered stakeholder value through transparent, sustainable project practices.
- Mentored direct reports to improve service and operational delivery.
- Implemented best practices to improve team productivity and performance.
- Aligned team operations with strategic direction to achieve key business objectives.
- Facilitated training sessions for enhanced employee skills and knowledge.
- Organised weekly meetings to boost team communication and collaboration.
- Strengthened overall team performance by implementing efficient project management strategies.
- Fostered a positive work environment, improving staff morale and motivation.
- Ensured smooth workflow with strict adherence to company policies and procedures.
- Worked closely with senior management to devise strategic plans aligning with company goals.
- Identified areas of improvement; implemented changes leading to increased efficiency.
- Set performance objectives, resulting in improved team productivity.
- Established clear lines of communication across the team, boosting overall efficiency.
Technical Support Engineer
Tek Experts
Lagos
08.2022 - 11.2022
- Embraced a pivotal role as a Level 3 support engineer, managed intricate cases, and served as the initial point of escalation for Level 1 and Level 2 support engineers to ensure a seamless customer experience
Technical Support Engineer
Tek Experts
08.2022 - 11.2022
- Contributed to a technological landscape that fosters efficiency and security for a better and more interconnected world by delivering inclusive technical support and resolution for end customers, leveraging specialized expertise in Microsoft Products and Services encompassing critical areas such as Conditional Access policies, Application registrations, Single Sign-On for enterprise applications, Identity Protection, MFA, device registration, and Hybrid Identity deployment via AAD Connect
Education
B.Sc. - Food Technology
01.2008 - 10.2012
Take the Lead Program - undefined
Skills
- Project Management
- Business Analysis
- Data Analysis (Power BI, Microsoft Excel)
- Stakeholder Management
- Communication & Interpersonal Skills
- Problem-solving & Decision-making
- Team Leadership & Motivation
- Customer Service & Relationship Building
- Process Improvement
- Microsoft Office Suite
Certification
- Certified Associate in Project Management (CAPM)
- Certified Microsoft Identity and Access Administrator
- Microsoft Azure Fundamentals
- Level UP Manager Succession Program
- Career Essentials in Project Management (Microsoft & LinkedIn)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead Manager (Support) - Tek Experts
11.2022 - 02.2025
Technical Support Engineer - Tek Experts
08.2022 - 11.2022
Technical Support Engineer - Tek Experts
08.2022 - 11.2022
Federal University of Agriculture - B.Sc., Food Technology
01.2008 - 10.2012
Cornell University - Take the Lead Program,
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