Fridaus Alimi
Lagos
Summary
Dedicated and results-driven customer service and education professional with extensive experience in customer onboarding, relationship management, and user support in both remote and in-person environments. Demonstrated expertise in delivering exceptional customer experiences through effective communication, innovative problem-solving, and proactive follow-up strategies. Skilled in engaging diverse stakeholders, maintaining accurate records, and enhancing retention through tailored assistance. Committed to fostering organizational growth by building trust, elevating satisfaction levels, and ensuring long-term customer success.
Overview
7
7
years of professional experience
Work History
Educator
Brainpoint Nursery And Primary School
01.2023 - 11.2025
- Designed and delivered engaging presentations to introduce new learning tools and classroom procedures.
- Collected and analyzed learner and parent feedback to improve instructional methods and classroom experience.
- Planned and delivered engaging age-appropriate lessons across various subjects.
- Organized classroom events and activities that enhanced student engagement.
- Communicated regularly with parents/guardians on pupils' development.
- Successfully managed a class of 20+ pupils with a record of excellent classroom behavior.
- Promoted student engagement and retention through consistent follow-up, encouragement, and personalized support.
- Implemented effective communication strategies, including informative emails and newsletters, to keep parents and guardians updated on student progress and classroom activities.
Remote Customer Service Representative
LALA Bakes
12.2021 - 12.2024
- Successfully handled remote customer interactions via phone, chat, and email, ensuring prompt and professional service.
- Took and processed customer orders accurately using digital tools and CRM systems.
- Responded to customer inquiries via phone, email, chat, or ticketing platforms.
- Provided real-time assistance to resolve customer issues, inquiries, and complaints.
- Recognized by management for professionalism, empathy, and problem-solving skills.
- Maintained high levels of customer satisfaction through effective communication and problem-solving.
- Documented interactions and maintained CRM records.
- Successfully onboarded and supported over 200+ customers remotely.
- Maintained a high level of product knowledge to assist customers effectively.
Educator
Brightest Stars School
09.2021 - 12.2022
- Reviewed and evaluated students’ submissions and records for accuracy and completeness.
- Took minutes and prepared detailed reports during staff and parent-teacher meetings.
- Increased class participation and confidence through interactive learning methods.
- Developed teaching materials that were later adopted by other teachers.
- Collaborated with parents and staff to support student development.
- Maintained accurate records and reports on student progress and development.
- Organized classroom events and activities that enhanced student engagement.
- Managed classroom behavior using positive reinforcement strategies.
- Maintained and updated student information and academic records in the school database.
- Guided new pupils and their parents through school onboarding, helping them understand rules, routines, and learning expectations.
Receptionist
TRIDEC CONSULTING LIBRARY
11.2018 - 01.2020
- Welcome and direct visitors, clients, and staff professionally at the front desk.
- Maintain and update the company’s information database with current records.
- Assisted with basic administrative tasks such as filing, typing, and photocopying.
- Assist with onboarding new clients by providing initial support and ensuring smooth registration or service setup.
- Handle phone and email inquiries courteously and efficiently.
- Received positive feedback from clients and guests for courteous and helpful service.
- Reduced client wait time by 30% through better scheduling and front desk organization.
- Support administrative tasks such as filing, scheduling, and data entry.
Education
Bachelor of Science - Early Childhood Education
University of Lagos
Lagos, Nigeria 04.2001 -
Skills
Technical Skills: Customer Relationship Building, Customer Onboarding, Microsoft Office Suite, Google Workspace (Docs, Sheets, Slides, Forms), Customer Success, Upselling, Cross-selling, and Customer Retention
Soft Skills: Excellent Communication and Interpersonal Skills, Professional Presentation, Multitasking and Organizational Skills, Adaptability in Fast-paced Environments, Customer Service Orientation, Active Listening, Problem-solving, Attention to Detail, Willingness to Learn, and Decision-making Abilities
Timeline
Educator
Brainpoint Nursery And Primary School
01.2023 - 11.2025
Remote Customer Service Representative
LALA Bakes
12.2021 - 12.2024
Educator
Brightest Stars School
09.2021 - 12.2022
Receptionist
TRIDEC CONSULTING LIBRARY
11.2018 - 01.2020
Bachelor of Science - Early Childhood Education
University of Lagos
04.2001 -
Volunteering,Networking and Learning new skills.
Languages: Fluency in multiple languages (e.g., English and Yoruba)
Hobbies:
- Problem-solving or puzzles
- Writing or communication
- Cultural or community involvement