Fredrick Sunday Ocheche
Manager
Lagos,Lagos
Summary
Dynamic professional with a proven track record at Olympic Steel, excelling in audit analysis and risk assessment. Skilled in complaint resolution and staff training, I foster client relationships and drive sales growth. Adept at managing multiple projects while maintaining confidentiality, I am committed to enhancing service standards and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Emtill Solution
05.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Auditor
Olympic Steel
02.2022 - 03.2023
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Sales Manager
Fendys Salad and More
11.2020 - 02.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Receptionist
Apa Gate Hotel
03.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
National Higher Diploma - Business Administration
Benue State Polytechnic
Ugbokolo Benue State 03.2021
Skills
Staff education and training
Strategic sales knowledge
Account management
Complaint resolution
International sales support
Money handling abilities
Service standard compliance
Timeline
Customer Service Representative
Emtill Solution
05.2023 - 09.2024
Auditor
Olympic Steel
02.2022 - 03.2023
Sales Manager
Fendys Salad and More
11.2020 - 02.2021
Receptionist
Apa Gate Hotel
03.2019 - 07.2020
National Higher Diploma - Business Administration
Benue State Polytechnic