Fredrick Sunday Ocheche
Manager
Lagos,Lagos
Summary
Dynamic professional with a proven track record at Olympic Steel, excelling in audit analysis and risk assessment. Skilled in complaint resolution and staff training, I foster client relationships and drive sales growth. Adept at managing multiple projects while maintaining confidentiality, I am committed to enhancing service standards and delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Emtill Solution
05.2023 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Auditor
Olympic Steel
02.2022 - 03.2023
- Analyzed data and findings to prepare reports detailing financial information.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
Sales Manager
Fendys Salad and More
11.2020 - 02.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Receptionist
Apa Gate Hotel
03.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
National Higher Diploma - Business Administration
Benue State Polytechnic
Ugbokolo Benue State 03.2021
Skills
Staff education and training
Timeline
Customer Service Representative
Emtill Solution
05.2023 - 09.2024
Auditor
Olympic Steel
02.2022 - 03.2023
Sales Manager
Fendys Salad and More
11.2020 - 02.2021
Receptionist
Apa Gate Hotel
03.2019 - 07.2020
National Higher Diploma - Business Administration
Benue State Polytechnic
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