Joey Williams
Indianapolis
Overview
5
5
years of professional experience
Work History
AI Content Evaluator
Amazon
03.2023 - Current
- Conducted comprehensive evaluations of programs and services to ensure quality and compliance with standards.
- Collaborated with team members to analyze data and identify areas for improvement in evaluation processes.
- Developed detailed reports outlining findings, recommendations, and action plans for stakeholders.
- Facilitated workshops to enhance understanding of evaluation methodologies among staff and partners.
- Implemented quality control measures that significantly reduced errors in evaluations and reports.
- Coordinated with IT specialists to develop custom database for more efficient management of evaluation data, improving accessibility and analysis capabilities.
Customer Service Representative
Amazon
04.2021 - 01.2023
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in processing orders, managing returns, and tracking shipments using internal systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
- Utilized CRM software to document interactions and maintain detailed customer records.
- Educated customers on product features and services, enhancing overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Identified recurring issues and proposed solutions to streamline support processes effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Arts - Linguistics
University of Indiana
Indiana03-2020
Skills
- Analytical reasoning
- Data interpretation
- Performance assessment
- Project evaluation
- Teamwork
- Problem-solving
- Customer service
- Excellent communication
- Critical thinking
Timeline
AI Content Evaluator
Amazon
03.2023 - Current
Customer Service Representative
Amazon
04.2021 - 01.2023
Bachelor of Arts - Linguistics
University of Indiana