Franklyn Nnanyere
Summary
Goal-oriented professional with expertise in enhancing operational standards and team organization. Proven ability to implement effective employee engagement strategies that drive productivity. Strong analytical skills utilized to streamline processes and prioritize tasks efficiently. Extensive experience with a demonstrated track record of achieving measurable results.
Overview
8
8
years of professional experience
Work History
Online Data Analyst
Telus Digital
07.2024 - 08.2025
- Conducted online research utilizing search engines, maps, and various websites.
- Demonstrated flexibility in handling diverse task types, including maps and news.
- Executed audio tasks while ensuring relevance and accuracy in results.
Rapporteur / Research Assistant
African Centre for Tax and Governance (ACTG)
05.2023 - 04.2024
- Documented and synthesized discussions at high-level policy dialogues, workshops, and technical meetings.
- Provided research assistance on tax justice, public finance, and policy advocacy across West Africa.
Technical Writer
Astound Innovation Hub
05.2023 - 04.2024
- Collaborated with developers to translate technical concepts into clear, engaging documentation.
- Developed product manuals and user guides to enhance client understanding and engagement.
Content Writer
IBM Network
03.2023 - 09.2023
- Created SEO-driven articles and blog posts to boost online visibility.
- Contributed to content strategy and optimized posts based on performance analytics.
Customer Representative
Easyerrand
11.2019 - 10.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information in the database.
- Provided product information and recommendations to enhance customer experience.
- Collaborated with team members to streamline customer service processes.
- Handled complaints and escalated complex issues to management as needed.
- Monitored customer feedback to identify areas for service improvement.
- Utilized CRM software to track interactions and maintain customer records.
Office Assistant (Internship)
Imo State University
Owerri
06.2017 - 10.2019
- Provided clerical support and maintained documentation systems for departmental use.
Education
Diploma of Higher Education - French
Alliance Française
Owerri12.2021
Bachelor's - History and International Studies
Imo State University
Owerri07.2021
A-Level or equivalent -
Federal Government College
Okigwe07.2015
Skills
- Content creation and blogging
- Data analysis
- Online research
- Critical thinking
- Problem solving
- Social media oversight
- Technical documentation writing
- Research and strategy development
- Google Docs and Office Suite proficiency
- Organizational skills
Languages
- English, Fluent
- French, Intermediate
Languages
English
First Language
French
Intermediate (B1)
B1
Turkish
Beginner
A1
Japanese
Beginner
A1
References
References available upon request.
Timeline
Online Data Analyst
Telus Digital
07.2024 - 08.2025
Rapporteur / Research Assistant
African Centre for Tax and Governance (ACTG)
05.2023 - 04.2024
Technical Writer
Astound Innovation Hub
05.2023 - 04.2024
Content Writer
IBM Network
03.2023 - 09.2023
Customer Representative
Easyerrand
11.2019 - 10.2020
Office Assistant (Internship)
Imo State University
06.2017 - 10.2019
Diploma of Higher Education - French
Alliance Française
Bachelor's - History and International Studies
Imo State University
A-Level or equivalent -
Federal Government College