Franklyn Ezumah
Abuja ,Nigeria
Summary
Results-oriented professional with over 10 years’ cross-sector experience spanning the public health and financial services industries. Demonstrated expertise in program design, implementation, and health financing, complemented by a strong foundation in banking, economic analysis, and management. Proven ability to lead and collaborate in dynamic, high-pressure environments, driving evidence-based solutions and advancing organizational objectives.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Program Associate, Zero-Dose Iterative Learning
Clinton Health Access Initiative
Abuja, FCT
03.2024 - Current
- Provided strategic leadership and oversight for the design and implementation of zero-dose interventions, supervising state teams and ensuring alignment with organizational and donor priorities.
- Led strategy development and adaptive program design, ensuring evidence-driven, context-specific, and scalable interventions co-created with government and community stakeholders.
- Strengthened coordination with government and partners (SPHCMB, SMOH, technical partners), fostering policy alignment and harmonized implementation of zero-dose strategies.
- Oversaw program delivery in Kano State as a priority investment hub, guiding technical support to three LGAs on intervention design, execution, monitoring, and evaluation.
- Directed community co-creation processes and feedback loops, embedding participatory design and learning-by-doing to ensure interventions were sustainable and locally owned.
- Led a costing study to assess financial and economic resource needs for human-centered interventions, generating evidence to inform policy and program development.
- Produced technical reports, fact sheets, and presentations, effectively communicating findings and recommendations to stakeholders.
- Facilitated knowledge sharing and collaboration among program implementers to enhance adaptive learning and cross-state replication.
- Supported the Kano State Government in identifying systemic barriers and drivers of zero-dose, contributing to improved decision-making and strategy refinement.
- Delivered capacity building and mentorship for government counterparts, strengthening institutional ability to design, implement, and sustain zero-dose interventions
Program Associate, Vaccine Financing
Clinton Health access Initiative
Abuja , Nigeria
09.2023 - 05.2024
- Partnered with NPHCDA officials on forecasting, budgeting, and fund tracking to strengthen vaccine financing systems.
- Monitored, tracked, and reported on financing indicators in line with the NSIPSS Accountability Framework.
- Developed advocacy tools and policy briefs to support NPHCDA’s engagement with high-level government bodies (NEC, MoFBP, National Assembly) in securing vaccine financing, including Gavi co-financing obligations under NSIPSS.
- Built capacity of government and partner staff in forecasting, budgeting, and financial tracking to improve institutional efficiency.
- Organized and facilitated sensitization workshops for senior government stakeholders on immunization financing sustainability.
- Supported the drafting of technical documents and policy frameworks on immunization financing for NPHCDA and MoH.
- Ensured timely submission of vaccine financing requests and plans to MoFPB, to enable timely release of funds.
- Maintained and regularly updated vaccine financing trackers and process maps, ensuring accountability and transparency across stakeholders.
- Provided documentation and archiving support for vaccine financing meetings, ensuring institutional memory and follow-up on resolutions.
Client Service Manager
Access Bank Plc
Abuja, FCT
01.2021 - 09.2023
- Drove business development initiatives, including client acquisition, product development, and strategic engagement through conferences, trainings, and relationship-building forums.
- Developed and introduced financial products and service innovations, while facilitating staff training to strengthen sales effectiveness and customer service capacity.
- Conducted financial performance reviews and KPI analyses, monitoring profitability drivers and identifying opportunities for revenue growth and operational efficiency.
- Built and deepened client relationships, leveraging market knowledge to expand portfolios, improve retention, and increase wallet share.
- Provided leadership and oversight for branch teams on investment mobilization, deposit growth, and risk asset management, ensuring achievement of business targets.
- Managed the branch balance sheet, analyzing variances, forecasting trends, and recommending strategies to optimize financial outcomes.
- Acted as a strategic liaison between clients, branch/regional management, and executive leadership to align business objectives and drive growth.
- Performed market and competitor analyses to identify emerging opportunities, strengthen branch positioning, and expand market dominance.
Business Development Officer
Access Bank Plc
Abuja, FCT
01.2019 - 01.2023
- Built and sustained strategic client and stakeholder relationships, serving as a communication bridge between clients, branch/regional leadership, and group management.
- Championed business development initiatives, including product development, client acquisition, and delivery of conferences, trainings, and thought-leadership sessions.
- Conducted performance monitoring and branch reviews, recommending data-driven strategies to improve financial outcomes and operational efficiency.
- Engaged proactively with customers to identify business opportunities, resolve challenges, and provide tailored financial solutions that enhanced client satisfaction and growth.
- Performed market trend analysis and competitor intelligence to inform strategy, strengthen branch positioning, and drive market share expansion.
Retail Banking Executive
Diamond Bank Plc
Abuja, FCT
01.2016 - 01.2019
- Managed and expanded the bank’s customer base, ensuring retention of existing clients while onboarding new customers.
- Conducted loan assessments, evaluating creditworthiness, financial eligibility, and feasibility, and processed applications in line with bank policies.
- Ensured customer satisfaction and retention by promptly resolving complaints within the approved framework.
- Provided training and coaching to Direct Sales Agents, equipping them to identify sales opportunities and drive business growth.
- Prepared and reviewed loan documentation, ratios, metrics, and repayment schedules, ensuring compliance with regulatory and institutional requirements.
- Drove the sale of banking products and services to both new and existing clients, contributing to deposit growth and revenue generation.
- Facilitated the implementation of new and revised branch policies and procedures, strengthening operational efficiency and compliance.
Education
Bachelor of Science - Political Science
Caritas University
Enugu, Enugu State 05.2006 - 11.2010
Master of Business Administration - (MBA)
Ahmadu Bello University
Kaduna, Kaduna State 05.2020 - 11.2022
Skills
- Program Design & Implementation
- Policy Analysis & Advocacy
- Monitoring, Evaluation & Learning (MEL)
- Stakeholder Engagement
- Capacity Building & Mentorship
- Research & Data Analysis
- Business Development
- Financial Analysis & Risk Management
Timeline
Program Associate, Zero-Dose Iterative Learning
Clinton Health Access Initiative
03.2024 - Current
Program Associate, Vaccine Financing
Clinton Health access Initiative
09.2023 - 05.2024
Client Service Manager
Access Bank Plc
01.2021 - 09.2023
Master of Business Administration - (MBA)
Ahmadu Bello University
05.2020 - 11.2022
Business Development Officer
Access Bank Plc
01.2019 - 01.2023
Retail Banking Executive
Diamond Bank Plc
01.2016 - 01.2019
Bachelor of Science - Political Science
Caritas University
05.2006 - 11.2010
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