Microsoft excel
Franklin Joshua
Executive Assistant
34, Caje Oleforo ,Obawole
Summary
Knowledgeable Assistant and Guest Service Representative experienced in busy hotel settings. Versatile,adaptable, driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work History
Guest Service Agent, •Executive Assistant
BOARDROOM APARTMENTS
Lekki Peninsula 2
01.2021 - Current
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Collected room deposits, fees and payments.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Drove operational improvements which resulted in savings and improved profit margins.
- Monitored company inventory to keep stock levels and databases updated.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Personal Assistant
Trustcom trans services limited
Oke-ira,Ogba
02.2017 - 11.2021
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Sourced and ordered office equipment and supplies.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Served as point of contact between clients and managerial staff.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Used discretion when handling confidential information.
- Attended meetings, took notes and tracked action items.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
Receptionist, Accounts Receivable
Erudite Laundry Services
College road, Ogba
01.2015 - 01.2017
- Confirmed appointments, communicated with clients and updated client records.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Troubleshot copy machines and printers and scheduled service as needed.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Science - Sociology
UNIVERSITY OF IBADAN
Ibadan, Nigeria 04.2018 - Current
Junior and Senior Secondary - Science Education
OMOLE GRAMMAR SCHOOL
01.2009 - 01.2015
Skills
Account management
Client relationship management
Hospitality best practices
Guest Services Agent training
Vendor interaction
Reservations management
Planning and Coordination
Ethics
Teamwork
Software
Microsoft Power BI
Microsoft Excel
Microsoft Power point
Canva
Interests
Theology
Philosophy
Psychology
Sociology
Literature
History
Football
Timeline
Guest Service Agent, •Executive Assistant
BOARDROOM APARTMENTS
01.2021 - Current
Bachelor of Science - Sociology
UNIVERSITY OF IBADAN
04.2018 - Current
Personal Assistant
Trustcom trans services limited
02.2017 - 11.2021
Receptionist, Accounts Receivable
Erudite Laundry Services
01.2015 - 01.2017
Junior and Senior Secondary - Science Education
OMOLE GRAMMAR SCHOOL
01.2009 - 01.2015