Francisca Ujam
Lekki
Summary
Diligent Transaction Monitoring Analyst with strong background in transaction monitoring and compliance. Provided insightful analysis leading to identification and resolution of high-risk transactions. Demonstrated proficiency in data analysis and regulatory adherence to enhance anti-money laundering efforts.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Transaction Monitoring Analyst
Klippay Finance Limited
12.2023 - 11.2025
- Analyzed transaction data to identify suspicious patterns and fraudulent activities.
- Conducted thorough investigations of flagged transactions to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to enhance monitoring processes and improve detection capabilities.
- Developed and maintained documentation for transaction monitoring procedures and best practices.
- Ensured timely resolution of alerts by maintaining an organized case management system and prioritizing high-risk cases.
COMPLIANCE ASSOCIATE
Payday Africa
02.2023 - 12.2023
- Evaluate business activities (e.g
- Investments) to assess compliance risk
- Set plans to manage a crisis or compliance violation
- Educate and train employees on regulations and industry practices
- Keeping abreast of internal standards and business goals.
COMPLIANCE ASSOCIATE
Kyshi
06.2022 - 02.2023
- Investigated incidents and accidents to identify causes and potential preventive measures
- Kept informed regarding pending industry changes, trends or best practices
- Collected payment from customers, provided documentation and changed accounts to reflect current statuses
- Managed quality programs to reduce overdue compliance activities
- Onboarding customers-KYC checks (Documents verification, including ID, BVN and email)
- Tier upgrade for existing customers- Transaction history review, source of funds and source of wealth review and analysis
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
HEAD OF CUSTOMER SERVICE
Zenith Bank
03.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Used Data store scanned to keep records of customer interactions, customer accounts and file documents.
CUSTOMER SERVICE OFFICER
Zenith Bank
10.2017 - 02.2021
- Resolved concerns with products or services to help with retention and drive sales
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
SALES ASSOCIATE
Maybrands Limited
02.2017 - 10.2017
- Answered customer questions regarding store merchandise, department information and pricing
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Inspected merchandise for quality and arranged proper display location on floor
- Updated pricing and signage to complete product displays and educate customers.
Education
B.Sc - Industrial Physics
Enugu State University of Science And Technology
Enugu, ENSkills
- Transaction analysis
- Fraud detection
- Regulatory compliance
- Investigative research
- Alert resolution
- KYC procedures
- Customer onboarding
- Incident investigation
- Customer due diligence
- Sanctions screening
Certification
Certified Designate Compliance Professional - Compliance Institute Of Nigeria
Timeline
Transaction Monitoring Analyst
Klippay Finance Limited
12.2023 - 11.2025
COMPLIANCE ASSOCIATE
Payday Africa
02.2023 - 12.2023
COMPLIANCE ASSOCIATE
Kyshi
06.2022 - 02.2023
HEAD OF CUSTOMER SERVICE
Zenith Bank
03.2021 - 05.2022
CUSTOMER SERVICE OFFICER
Zenith Bank
10.2017 - 02.2021
SALES ASSOCIATE
Maybrands Limited
02.2017 - 10.2017
B.Sc - Industrial Physics
Enugu State University of Science And Technology