Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Francis Walter

Francis Walter

Lekki, Lagos

Summary

Dedicated professional with demonstrated skills in customer service, time management and trend tracking. Experience working in challenging environments to provide customer-focused resolutions and feedback, Willing to take on any task to support team and help the business succeed.

Overview

2
2
years of professional experience

Work History

Lead Customer Service Agent

Seven, Six & Ten
03.2024 - Current
  • Helped improve processes and products by relaying customer feedback.
  • Handled customers inquiries, payment and service requests.
  • Met client needs by handling telephone, email and chat request with professionalism

Software Developer

Freelancers Union
04.2022 - Current


  • Analyzed work to generate logic for new systems, procedures and tests.
  • Tuned systems to boost performance.
  • Wrote clear, clean code for various projects.
  • Used DevOps principles to automate software.

Customer Service Associate

JED STORE
06.2023 - 02.2024
  • Drove sales by identifying customer needs and making product referrals.
  • Avoided revenue losses with diligent attention to customers' needs and complaints.


Education

Bachelor of Science - Computational Science

Federal University of Uyo.
Akwa Ibom
04.2023

Skills

  • Positive and professional
  • Reliability
  • Critical thinking
  • Source and Version Control: Git, Github, Codepenio

Accomplishments

  • Cisco Network Academy (SFA) - Python DevOps, HTML, SQL

Languages

Efik
Native language
english
Upper intermediate
B2

Timeline

Lead Customer Service Agent

Seven, Six & Ten
03.2024 - Current

Customer Service Associate

JED STORE
06.2023 - 02.2024

Software Developer

Freelancers Union
04.2022 - Current

Bachelor of Science - Computational Science

Federal University of Uyo.

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Francis Walter