Francis Ugwu
Abuja,FCT
Summary
Driven and Resourceful Executive Assistant adept at developing detailed administrative and procedural processes that reduces redundancy, improves business efficiency and achieve organisational objectives with over 8 years of experience in the Banking sector ranging from operations to sales and supporting leaders in management and executive roles.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Executive Assistant
Zenith Bank PLC
Abuja, FCT
2020.01 - Current
- Responding to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Creating new business relationships and managing existing banking relationships with over 700 clients base with an average of over 1.5 Billion Naira
- Handled treasury operations and helped clients invest in the financial market through Zenith bank such as Fixed deposits and treasury bills.
- Working as part of an organised structure, creating timely weekly reports and channelling same through my direct line supervisors.
- Reviewed, vetted and Prepared structured credit facilities for clients totalling over 100 million Naira and also reviewed these facilities quarterly.
Graduate Assistant
Peoples Plus LTD Contracted to Zenith bank Plc
Abuja, FCT
2015.09 - 2019.12
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed customers instructions and transactions, exchanged and refunded transactions efficiently to reduce customer waiting times.
- Checked notes carefully to spot counterfeit currency.
- Tracked transactions on balance sheets and reported any discrepancies.
- Trained and mentored new cashiers and clerks in correct processes.
- Managed Zenith banks ATM machines and made sure they worked optimally during this period.
Education
Bachelor of Science - Banking and Finance
University of Abuja
Abuja 2008.09 - 2013.05
Certificate of membership - Management
Nigerian Institute of Management
Abuja, FCT 2014.02 - 2014.09
Certficate of completetion - Professional Conduct and Ethics
Chartered Institute of Bankers of Nigeria
Abuja, FCT 2019.10 - 2019.10
Certificate of completion - occupational safety and health
OSHAcademy
Beaverton, OR, USA 2014.07 - 2014.09
Certificate of completion - Effective Communication, Business Writing and presentation.
Greenfield Consult
Victoria Island, Lagos 2019.10 - 2019.10
Certificate of Completion - Customer Service for high Performance
Terchi Development Services
Falomo, Lagos 2016.09 - 2016.09
Skills
- Meticulous attention to detail
- Efficient under pressure
- Results-orientated
- Financial services
- Risk management
- Professional correspondence
- Regulatory compliance expertise
- Cash handling
- Account management
- Customer relations
- Credit and debit processing
- Creative and innovative
- Organised and efficient
- Strategic thinker
- Quantitative and qualitative market research
- Strong time management
- Relationship building
Languages
English
Fluent
Timeline
Executive Assistant
Zenith Bank PLC
2020.01 - Current
Certficate of completetion - Professional Conduct and Ethics
Chartered Institute of Bankers of Nigeria
2019.10 - 2019.10
Certificate of completion - Effective Communication, Business Writing and presentation.
Greenfield Consult
2019.10 - 2019.10
Certificate of Completion - Customer Service for high Performance
Terchi Development Services
2016.09 - 2016.09
Graduate Assistant
Peoples Plus LTD Contracted to Zenith bank Plc
2015.09 - 2019.12
Certificate of completion - occupational safety and health
OSHAcademy
2014.07 - 2014.09
Certificate of membership - Management
Nigerian Institute of Management
2014.02 - 2014.09
Bachelor of Science - Banking and Finance
University of Abuja
2008.09 - 2013.05