FRANCIS TITUS

Led a raid-focused research and engagement group. Responsible for recruiting community members, analyzing crypto projects, and coordinating performance reporting. Played a key role in boosting visibility for partnered Web3 projects through strategic community efforts.

• Led community engagement initiatives across multiple platforms (Discord, Telegram).
• Managed daily moderation, conflict resolution, and feedback collection to maintain a healthy, positive community environment.
• Collaborated with marketing and product teams to develop targeted campaigns aligned with project goals.
• Created and published content (announcements, newsletters, tutorials) to keep the community informed and engaged.
• Analyzed community data and feedback to provide actionable insights for strategy improvements.
• Supported onboarding of new users and ambassadors, enhancing user retention and satisfaction.
• Assisted with administrative tasks such as scheduling, reporting, and coordinating cross-team communication.

Key Achievements

• Successfully onboarded and coordinated raid members following client deals, ensuring smooth campaign launches.
• Led raid teams across Telegram, Discord, and X, consistently meeting or exceeding engagement targets.
• Improved team performance through clear communication and motivation, boosting raid activity and client satisfaction.

Core Responsibilities

• Managed onboarding of raid members after new client acquisitions.
• Organized and directed raid campaigns on multiple platforms (Telegram, Discord, X).
• Monitored raid progress and provided regular updates to the clients.
• Supported team members by resolving issues and maintaining high morale during campaigns.

Key Achievements

• Helped maintain a positive community environment by enforcing rules and guidelines.
• Assisted users in troubleshooting common bugs and issues, improving user experience.

Core Responsibilities

• Monitored chat channels to ensure compliance with community standards.
• Addressed user questions and concerns promptly to support smooth server operations.
• Collaborated with admins to update and improve community rules and regulations.

Key Achievements

• Resolved 900+ user-reported issues focusing on technical troubleshooting and efficient escalation.
• Helped reduce average ticket resolution time by 40% through prompt triaging and follow-ups.
• Maintained high user satisfaction by ensuring clear updates and fast responses on support requests.

Core Responsibilities

• Handled user support tickets via Discord, Telegram, Email and support tools like Zendesk
• Investigated and documented bugs or issues, escalating them efficiently to the dev team.
• Provided step-by-step guidance to users, ensuring smooth resolution and follow-through.
• Tracked recurring issues to help improve internal processes and user experience.

Key Achievements

• Grew active users ≈ 30 % through weekly quests, AMAs, and giveaways.
• Partnered with 5+ P2E studios on cross-server tournaments, adding 2500k+ new wallets.
• Cut support response time from 24 h → 6 h, lifting CSAT to 94 %.

Core Responsibilities

• Engaged and moderated 78k+ members on Discord, Telegram.
• Ran contests, AMA sessions, and NFT drops aligned with partner roadmaps.
• Collected feedback and flagged issues to devs, ensuring timely fixes and clear comms