Francis Opara
Accra
Summary
I am highly motivated, well organized, and confident with strong interest to excel in my work. I am also an Administrative professional who is knowledgeable and well-versed in producing high-quality spreadsheets, reports and presentations. I am also good in project and event coordination,data management, customer relations and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
NOC Engineer
AMERICAN TOWERS GHANA/MPI INFRASTRUCTURE SERVICES
06.2021 - Current
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Created graphical reports to visualize network performance and uptime to management members.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
- Established positive working relationships with users to quickly resolve problems.
NOC Engineer
EATON TOWERS GHANA
07.2017 - 06.2020
- Good with Systems Management Software’s (Remedy & SalesForce)
- Good with Network Systems Management & Monitoring Software’s (Invendis, PizGloria,Vodafone & MTN U2020)
- Routine checks and systems maintenance
- Incident & Service management for Vendors. Eg Vodafone, Mtn, Airtel Surfline etc.
- Granting Field Engineers Access to Cell Sites,Calling & Emailing of Contractors
National Service Personnel
GHANA ARMED FORCES
09.2016 - 08.2017
- Assisting Supervisor in writing Reports and weekly briefings.
- Worked well in a team setting, provided I.T support and guidance to employees.
- Fault Reporting to Test room and Calling of Internet Service Provider for assistance and troubleshooting.
- Maintenance and fixing of Faults on Direct and Intercom Telephone Lines
Internship
Ministry Of Food & Agriculture
04.2015 - 06.2016
- Data entry and updating record files.
- Processing of Letters and filling them into records.
- Assisting the Records and Accounts office in preparing periodic reports.
- Sorted and organized files, spreadsheets, and reports.
- Providing IT support to the staff and Installation of Software Applications.
- Participated in workshops and presentations related to projects to gain knowledge.
- Making sure that the computer systems and machines (Printers, Scanners etc) are in good
conditions and working properly.
Education
BBA - Business Administration
Methodist University College Ghana
Accra06.2022
Advance Diploma - Systems Engineering
IPMC College
Accra09.2014
High School Diploma -
Wesley Grammar School
Accra06.2005
Skills
- Good with Microsoft Office Applications Excel,Powerpoint & Word
- Technology Best Practices and IT Skills
- Good Project Coordination
- Good Customer Accounts Management and Business relations
- Good Network Management
Hobbies
Reading,Exercising and Internet Research
Languages
English
Advanced (C1)
A1
Twi
Upper intermediate (B2)
A1
Ga
Advanced (C1)
A1
French
Elementary
A2
Certification
- Bachelor’s Degree in Business Administration (Management Studies)
- Advanced Professional Diploma In Systems Engineering
- HCIA Huawei Routing & Switching Certification (Online)
Timeline
NOC Engineer
AMERICAN TOWERS GHANA/MPI INFRASTRUCTURE SERVICES
06.2021 - Current
NOC Engineer
EATON TOWERS GHANA
07.2017 - 06.2020
National Service Personnel
GHANA ARMED FORCES
09.2016 - 08.2017
Internship
Ministry Of Food & Agriculture
04.2015 - 06.2016
BBA - Business Administration
Methodist University College Ghana
Advance Diploma - Systems Engineering
IPMC College
High School Diploma -
Wesley Grammar School
- Bachelor’s Degree in Business Administration (Management Studies)
- Advanced Professional Diploma In Systems Engineering
- HCIA Huawei Routing & Switching Certification (Online)
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