Francis Isimhanze
Database/Application Support Analyst
Manchester
Summary
Career Summary: Dedicated information technology professional with over 10 years of experience in the financial sector in Nigeria with history of meeting company’s goals by utilizing consistent and organized best practices in resolving software and hardware related issues. An application support specialist skilled in IT Service Management, Servers, and Active Directory, Desktop. Strong engineering professional with Skills Creative, Innovative, Analytic ability, Interpersonal skill, Team player, self-motivated, good oral and written Communication skills
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Application Analyst
First Marina Trust Limited, Balarabe Musa
Lagos
10.2020 - 08.2023
- Application Test Cases generation
- Perform manual testing on Mobile Application
- Identify, isolate, and track bugs
- Research and analyze product features being tested
- Review users’ interfaces for consistency and functionalities
- Microsoft server administration (Server 2012, 2019)
- Database Administration
- Database backup and recovery
- Core banking application support
- Mobile/Web application support
- Web design and management
- Microsoft Windows 10, 11 installation and support
- Software and application Installations
- Systems administration and support
- Helpdesk and User support
- Network troubleshooting
- Hardware installation, Troubleshooting and maintenance
- Successful implementation of Mobile/Web Application (FMTSpace)
- Supported daily operations and system maintenance procedures.
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Provided training to end users of Eazybank core banking application.
- Successful design of IT Security Policy
- Successful design of Disaster recovery procedure
- Documented clients' issues and processes of resolution.
Team Lead, IT Services and Support
NPF Microfinance Bank Plc
Lagos
05.2012 - 09.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Directed and supervised team of 11 engaged in IT support services.
- Audited team performance and compliance with standards and procedures of the bank.
- Resolved diverse range of technical issues across multiple systems and applications for end-users.
- Collaborated with supervisors to escalate and address end-users enquiries or technical issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted with updating technical support best practices for use by team.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Configured hardware and granted system permissions to new employees.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Carried out daily database backup
- Loan technical issues resolution
IT Engineer
Havilah Datacomms Limited
Lagos
06.2010 - 04.2012
- WAN/LAN Installation and Configuration
- Network Installation, configuration and Maintenance
- Switch, Router, Hubs installation and configuration
- Server deployment and configuration (2003 and 2008 windows servers)
- Hardware installation, Troubleshooting and maintenance
- Helpdesk and User support
- Software and application Installations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Maintained service schedule for software and hardware.
- Identified and corrected system faults to minimize operational system downtime.
- Diagnosed malfunctions in efass, directing support tickets to appropriate personnel for remediation.
- Provided technical support in both on-site and telephone consultations.
Education
Master of Science - Data Science
University of Salford
Manchester, UK 08.2023 - Current
Bachelor of Science - Computer Science
University of Benin
Nigeria 03.2004 - 12.2007
Strategic Leadership Training - undefined
Council Senior School Certificate - undefined
West Africa Examination
Skills
Good knowledge ofObject Oriented Programming - Python, CExcellent knowledge of HTML, CSSGood knowledge of technical documentationsOperating systems: Microsoft Server 2019, Server 2012, Server 2008, Microsoft Windows 10Excellent knowledge and use of Microsoft SQL, MysqlExcellent knowledge and use of software applications like MS office suites etcTroubleshooting, System maintenance, hardware and software installationGood understanding of IT helpdesk problem resolutionAdequate knowledge of HardwareAdequate knowledge of System SupportExperience in server administration
Complex problem-solving
Database optimization
Application Analysis
Search Engine Optimization
Technical Writing
Technical Analysis
Analytical and Critical Thinking
Data Entry
Good Telephone Etiquette
Active Listening
Excellent Communication
Multitasking Abilities
Problem-Solving
Accomplishments
- Resolved product issue through comprehensive testing.
- Successful implementation of Mobile/Web Application (FMTSpace) - 2022
- Successful design of IT Security Policy - 2021
- Successful design of Disaster recovery procedure - 2021
- Successfully led a team of 11 IT professionals for 5 years (2015 – 2020)
- Team member – Disaster Recovery – Branch Customer Team
- Team member – Disaster Recovery – Core Banking Software Recovery Team
- Successful migration to Temenos T24 core banking application (2018)
- Successful Implementation of Mobile Banking Application (2020)
- Successful implementation of Agency Banking Application (2020)
- Successful discharge of yearly external audit exercise (2014 – 2020)
- Successful resolutions of customers loan issues on the core banking application.
- Regular reviews of third parties SLA as it relate to IT.
Timeline
Master of Science - Data Science
University of Salford
08.2023 - Current
Application Analyst
First Marina Trust Limited, Balarabe Musa
10.2020 - 08.2023
Team Lead, IT Services and Support
NPF Microfinance Bank Plc
05.2012 - 09.2020
IT Engineer
Havilah Datacomms Limited
06.2010 - 04.2012
Bachelor of Science - Computer Science
University of Benin
03.2004 - 12.2007
Strategic Leadership Training - undefined
Council Senior School Certificate - undefined
West Africa Examination