Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Francis Anyati

Cross River State

Summary

Am from cross river state

A native obudu local government

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Sofresh Market
08.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Manager

Ruths Concept
04.2015 - 11.2019
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor Of Applied Science - Environmental Biology

University of Calabar, Calabar
Calabar, Cross River State, Nigeria
11.2019

Skills

  • Product Knowledge
  • Paperwork Processing
  • Complaint Resolution
  • Data Entry

Timeline

Customer Service Representative

Sofresh Market
08.2020 - Current

Manager

Ruths Concept
04.2015 - 11.2019

Bachelor Of Applied Science - Environmental Biology

University of Calabar, Calabar

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Francis Anyati