FRANCIS AMOAKO
Summary
- Francis is a very experienced and well-rounded business leader with strong commercial acumen. A solid business and finance professional with strong background in strategic thinking and execution, performance management, customer service, thought leadership, business sustainability, business transformation, adaptability, analytics, and ability to get things done across internal boundaries, proven through a wide working experience at senior levels. Francis has over 15 years’ experience in Banking and Finance. He is focused and driven with exceptional execution capability, which makes him a remarkable leader. Francis believes that if you can’t clearly point out where you have added obvious value to the organisation by your leadership, you have a big problem looming…. everything rises and falls on leadership! ‘’It is not enough to be busy, so are the ants. The question is, what are you busy about? Henry David Thoreau Transformational Milestones and Achievement
- Appointed member of Barclays Bank Ghana/Absa Bank Ghana Reward and Recognition Committee member since 2017 to date!
- Promoted to join Barclays Bank Ghana/Absa Bank Ghana Country Management Team at age 36(Thirty-Six) as Chief of Staff and Head of Strategy!
- Active Barclays Bank Ghana/Absa Bank Ghana member that led the bank to most profitable bank in 2017 to date!
- Appointed member of Bank of Ghana Sustainable Banking and Finance Principles Committee responsible for developing Sustainable Banking and Finance Principles for Ghana, representing Absa Banks since 2016 to date
Overview
8
8
years of professional experience
Work History
Senior Finance Business Partner
BARCLAYS BANK GHANA/ABSA BANK GHANA LTD
01.2019 - Current
- (4 years and Six months.)
- Key Achievement: Co-piloting both Retail and Business Banking from Ghs511m business by revenue to Ghs1361b today
- The role covers
- Informing and guiding appropriate business leaders through the functional reporting and strategic agenda initiative prioritization, development, and assessment process
- Leading planning and forecasting into the future, information key support required and translating the strategies into an investment criterion
- Maintaining high quality of analysis and evaluation across all high priority strategic agenda items
- Acting as a primary point of contact for business leaders requiring support in financial decision-making and strategy development
- Working with business leaders to develop quality functional strategies
- Maintaining a strong relationship with business unit leaders to ensure that they have good understanding of their business drivers
- Challenging the business to ensure breadth of strategic thinking is embedded into business plans
- Facilitate ‘blue sky’ thinking events across the business
- Contribution to the written and verbal articulation of Absa Ghana’s performance
- Review and provide feedback to functional leaders at each stage of the decision-making process
- Oversee the provision of detailed MI to both internal and external stakeholders
- Conduct ad-hoc financial analysis on own initiative or at request of senior management
- Preparation and review of month-end, quarter-end and year-end business performance reports for senior management including the Board Papers
- Interpret business results and provide advice and guidance regarding corrective action to be taken
- Assist senior management in understanding the commercial impact of issues in P&L
- Presentation of business performance at RBB ARO including Macros
- Assessment and preparation of business cases as and when and necessary for new branches/channels, new product development, Strategy for Barclays/Absa Bank
01.2016 - 01.2019
- (three years)
- Key Achievement: Supported the MD to execute the banks strategy, propelling to the most profitable bank in Ghana
- The role covered
- Preparing and reviewing key business papers for CMC (Country Management Committee) and Board meetings
- Preparing MD and Board Chairman’s Reports for Annual Report to key regulators and stakeholders
- Coordinating total banks strategy drive and execution (from strategy formulation to implementation)
- Principal contact on behalf of MD, including meeting and resolving client’s complaints to MDs office
- Direct oversight over MDs office, including allocating and directing task to appropriate functions and business segments within the bank
- Following through all assigned task to their logical conclusions
- Coordinating key monthly performance review reports
- Developing frameworks and template to get request from Group and Regulators done
- Traveling with Country Management Team to Group Strategy Sessions outside Ghana – leading the preparation of key presentations and taking notes of actions for execution
- Covered for the MD in some meetings and conference calls
- Executive secretary to Country Management Team meetings
- Providing direct support to the MD on operational, tactical, and strategic matters
- Broad stakeholder engagement across the markets – Bank of Ghana, Ministry of Finance, industry captains etc
- Head of CLM (Customer Life Cycle Management) for One Year
- Key Achievement: Set up a team of 26 members, defining role profile, and building a framework for customer life cycle management
- The team took off in an aggressive client’s engagement which supported product holding ratios per customer
- The role covered
- Direct oversight over a team of twenty-two, including tele sales team
- Responsible for delivering Involved and Engaged goals via customer analytics
- Driving strategies to get existing customers to deepen wallet share - at least four or more product per customer
- Accountable for driving customer digital adoption
- Developing strategies to ensure new customers purchase at least two or more solutions, including digital sign ups
- Development of customer rewards package based on points system
- Developed strategic campaigns targeted at colleagues at the frontline as part of effort to drive the goals
- Affluent Portfolio Manager for 2 years
- Key achievement: Re-constructed affluent portfolio towards greater efficiency and profitability
- Drove transparency that led to conversations removing sub-optimal performance
- The role covered
- Direct oversight over a team of five direct reports
- Accountable for key strategic issues for Affluent Proposition via analytics leading to intelligence, identifying opportunities to grow the proposition from internal and external via high level implementation templates and impact assessment to drive future decisions and tactics
- Responsible for total portfolio quality in line with Affluent Banking Proposition Offerings via customer demographic insight and market dynamics leading to strategic segment concentration and product and service offerings for competitive advantage
- Delivered a strategic monthly paper themed ‘’Affluent Business Letter” to key stakeholders in Retail and branch network
- This paper reveals the size of our business relative to the market and highlight structural changes in consumer behaviors for an appropriate response
- Key risk areas are highlighted including credit risk, market risk, operational/conduct risk and business risk
- Deviations from achieving set goals are highlighted to key stakeholders including Head of Affluent Banking for steps to address them
- This strategic paper recognizes our top talent measured by Affluent Banking monthly Scorecard
- Delivered key strategic presentations, both local and regional request on total Affluent Banking Landscape in Ghana and our growth strategy
- This is monitored periodically to ensure it’s a reflection of current internal and external business developments
- Preparation of short, medium to long term plans for Retail Business with emphasis on Affluent Banking in consultation with Retail Business Partner
- I play a key role in preparing short, medium to long term plans for Retail
- This, we deliver largely by a mixture of planning techniques including time series approach, qualitative and simulations
- Stakeholder engagement during this time is critical to the success of the planning process as meetings arranged to present, review/edit/critique and finally agree on common goals in line with the business grand goals and strategies
- Lead key project/campaigns by building simulations in line with our strategy and advising on options that will help drive key objectives via sensitivity analysis
- Examples are Prestige NTB Challenge Campaign, implementation of new membership fees, new model branch concept and affluent proposition overhaul project
- Delivered interactive sales dashboards for management to aid performance reviews and to simplify decision making process where strengths are easily seen and leveraged on, weaknesses and threat are identified for mitigation steps, opportunities are identified for the business to seize
- Provided key market intelligence report to Retail Stakeholders for competitive insight to shape strategies
- Business Performance Execution and Analytics for five years
- Key achievement: Built interactive dashboards with insights that drove effective decisions, impacting bottom line!
- The role covered
- A key member of Retail Management Team, coordinating and driving strategy execution
- Directly managed a team of three direct reports
- Continuously delivered Retail Landscape paper which concentrated on both internal and external analysis, highlighting key strength, weakness, opportunities, and threat
- This paper continuously revealed where Retail could play to win and gain market on the back of segment concentration digest, competitor insight, offering map showing key product and service versus competition and as against what our customers really want
- Directly supported the Consumer Director in the areas of strategy formulation, development and implementation, interfacing clearly with the direct report of the Consumer Director, developing interactive tracking templates for strategy implementation, execution and monitoring
- This role made me a full member of Retail Management Team, offering insightful and meaning recommendations via Business Performance and Analytics yielding intelligence and driving effective business decisions for retail segment
- Responsible for quarterly Retail Board Papers, a business paper for BBG Board of Directors
- This paper offered our Board a strategic perspective as to whether we are achieving the goals we set ourselves and whether it’s in line with BBGs broad strategies and focus for the short to medium term
- Insightful commentaries showing strengths and troubled areas were thoughtfully provided plus remedial actions
- Prepared daily and monthly Sales MI for performance reviews and decisions
- Delivered Scorecard for Premier RMs, Prestige and LGs for performance monitoring and corrective action and initiatives
- Supported in the preparation of short to long term plans for Retail Business and key strategies to achieve them
- Preparation of key business cases – simulations and business intelligence for campaigns and sales competitions
- Delivered competitor insight, highlighting key strengths and opportunities, and developing high level implementation templates to drive it
- Was responsible for developing advanced and interactive management dashboards, creating instant access to information for decisions
- Was responsible for monthly business review decks (Presentations for Premier and LG channels on key initiatives and growth strategies)
- Developed and managed LG compensation model, covering Asset sales, Account Opening and Bancassurance sales.
Education
Global Chartered Management Accountant (CGMA/CIMA - undefined
Chartered Accountant (ICAG - undefined
MBA - Finance
Coventry University
Bachelor of Commerce - undefined
UCC
Skills
SKILLS AND COMPENTENCESundefined
Timeline
Senior Finance Business Partner
BARCLAYS BANK GHANA/ABSA BANK GHANA LTD
01.2019 - Current
01.2016 - 01.2019
Global Chartered Management Accountant (CGMA/CIMA - undefined
Chartered Accountant (ICAG - undefined
MBA - Finance
Coventry University
Bachelor of Commerce - undefined
UCC
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