FORTUNE MADUKA
SALES MANAGER
Lagos
Summary
Sales and business development professional with skills in consultative selling, digital prospecting, and CRM tools. Experienced in identifying new markets, building client relationships, and managing the sales cycle from lead generation to closing. Proven ability to drive revenue growth and secure long-term partnerships.
Overview
6
6
years of professional experience
Work History
Customer Success Officer / Account Manager
Prime Consulting
10.2024 - Current
- Managed a portfolio of client accounts, resolving 95% of inquiries on the first interaction and strengthening long-term relationships, which reduced repeat issues by 25% and improved client retention.
- Handled high-volume communication (50+ calls and 20+ emails daily), ensuring 92% of client requests were addressed within two hours, directly supporting upsell opportunities and increased satisfaction scores.
- Delivered timely and accurate solutions that drove a 40% increase in positive customer feedback and enhanced brand loyalty, creating new cross-selling opportunities.
- Leveraged Outlook, Excel, and CRM systems to track client interactions, streamline processes, and reduce handling time by 15%, boosting overall productivity by 10% and improving account management efficiency.
Business Development Executive
Jamara Homes, Nigeria
10.2023 - 07.2024
- Built and maintained strong relationships with 200+ clients, driving an 85% retention rate and contributing to recurring business growth.
- Consistently exceeded monthly sales targets, achieving an average 15% sales growth rate while maintaining a 92% customer satisfaction score.
- Designed and implemented targeted sales strategies that boosted new client acquisitions by 40% and expanded the company’s customer base.
- Partnered with clients to understand housing needs and provide tailored solutions, strengthening brand trust and increasing referrals.
- Collaborated with cross-functional teams to streamline the sales process, ensuring smooth client onboarding and improved overall customer experience.
Sales/Trade Marketing Executive
GB Foods, Rivers Nigeria
08.2019 - 01.2020
- Successfully managed a portfolio of 120+ customers, achieving a customer retention rate of 95% and increasing sales revenue by 30% in consecutive years.
- Developed and executed targeted promotional strategies that increased product visibility by 40%, driving increase in sales during promotional periods with a customer participation rate of 80%.
Education
Higher National Diploma - Library And Information Science
Akanu Ibiam Federal Polytechnic, Unwana
Ebonyi 04.2001 -
Skills
Prospecting & Lead Generation
Customer Relationship Mnagement
Negotiation & Closing Deals
Account Management
Cold Calling & Outreach
Upselling & Cross-selling
Product Knowledge & Demonstration
Market Research & Competitive Analysis
Customer Success & Retention
Persuasion & Storytelling
Networking & Relationship Building
Communication
Timeline
Customer Success Officer / Account Manager
Prime Consulting
10.2024 - Current
Business Development Executive
Jamara Homes, Nigeria
10.2023 - 07.2024
Sales/Trade Marketing Executive
GB Foods, Rivers Nigeria
08.2019 - 01.2020
Higher National Diploma - Library And Information Science
Akanu Ibiam Federal Polytechnic, Unwana
04.2001 -