Summary
Overview
Work History
Education
Skills
Timeline
Generic

FORTUNE MADUKA

SALES MANAGER
Lagos

Summary

Sales and business development professional with skills in consultative selling, digital prospecting, and CRM tools. Experienced in identifying new markets, building client relationships, and managing the sales cycle from lead generation to closing. Proven ability to drive revenue growth and secure long-term partnerships.

Overview

6
6
years of professional experience

Work History

Customer Success Officer / Account Manager

Prime Consulting
10.2024 - Current
  • Managed a portfolio of client accounts, resolving 95% of inquiries on the first interaction and strengthening long-term relationships, which reduced repeat issues by 25% and improved client retention.
  • Handled high-volume communication (50+ calls and 20+ emails daily), ensuring 92% of client requests were addressed within two hours, directly supporting upsell opportunities and increased satisfaction scores.
  • Delivered timely and accurate solutions that drove a 40% increase in positive customer feedback and enhanced brand loyalty, creating new cross-selling opportunities.
  • Leveraged Outlook, Excel, and CRM systems to track client interactions, streamline processes, and reduce handling time by 15%, boosting overall productivity by 10% and improving account management efficiency.

Business Development Executive

Jamara Homes, Nigeria
10.2023 - 07.2024
  • Built and maintained strong relationships with 200+ clients, driving an 85% retention rate and contributing to recurring business growth.
  • Consistently exceeded monthly sales targets, achieving an average 15% sales growth rate while maintaining a 92% customer satisfaction score.
  • Designed and implemented targeted sales strategies that boosted new client acquisitions by 40% and expanded the company’s customer base.
  • Partnered with clients to understand housing needs and provide tailored solutions, strengthening brand trust and increasing referrals.
  • Collaborated with cross-functional teams to streamline the sales process, ensuring smooth client onboarding and improved overall customer experience.

Sales/Trade Marketing Executive

GB Foods, Rivers Nigeria
08.2019 - 01.2020
  • Successfully managed a portfolio of 120+ customers, achieving a customer retention rate of 95% and increasing sales revenue by 30% in consecutive years.
  • Developed and executed targeted promotional strategies that increased product visibility by 40%, driving increase in sales during promotional periods with a customer participation rate of 80%.

Education

Higher National Diploma - Library And Information Science

Akanu Ibiam Federal Polytechnic, Unwana
Ebonyi
04.2001 -

Skills

Prospecting & Lead Generation

Customer Relationship Mnagement

Negotiation & Closing Deals

Account Management

Cold Calling & Outreach

Upselling & Cross-selling

Product Knowledge & Demonstration

Market Research & Competitive Analysis

Customer Success & Retention

Persuasion & Storytelling

Networking & Relationship Building

Communication

Timeline

Customer Success Officer / Account Manager

Prime Consulting
10.2024 - Current

Business Development Executive

Jamara Homes, Nigeria
10.2023 - 07.2024

Sales/Trade Marketing Executive

GB Foods, Rivers Nigeria
08.2019 - 01.2020

Higher National Diploma - Library And Information Science

Akanu Ibiam Federal Polytechnic, Unwana
04.2001 -
FORTUNE MADUKASALES MANAGER