Dynamic manager with a proven track record at Supermarket, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic marketing initiatives. Skilled in operations management and decision-making, driving significant improvements in team performance and client engagement.
Hi, I’m
fortune Harrison Jones
Business Administrator And Manager
Port Harcourt ,Rivers State
Summary
Overview
1
year of professional experience
Work History
Supermarket Rivers State
Manager
10.2024 - 01.2026
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Phones and Accessories Owerri
Sales Representative
10.2024 - 01.2026
Job overview
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
Federal Polytechnic Nekede Owerri Imo State
Higher National Diploma from Business Administration And Management
09.2024
University Overview
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Customer service
Business development
Customer relationship management (CRM)
Multitasking
Excellent communication
Timeline
Manager
Supermarket
10.2024 - 01.2026
Sales Representative
Phones and Accessories
10.2024 - 01.2026
Federal Polytechnic Nekede Owerri
Higher National Diploma from Business Administration And Management